Client Services and Care Operations Manager

Job Description

Location : Johnson County, KS

Company : Angels of Care LLC (angelsofcareks.com)

Job Type : Full-Time (Part-Time Available)

🌟 About Angels of Care

Angels of Care is a trusted provider of in-home care services across Kansas, dedicated to enhancing the lives of seniors and individuals with disabilities. We deliver care with compassion, dignity, and respect—ensuring our clients feel safe, supported, and valued in their own homes.

As a small but growing agency, we are building a team of passionate professionals who want more than a job—they want a mission. We’re looking for someone who thrives in a dynamic environment and is excited to help shape the future of our care delivery model.

🎯 Position Summary

We are seeking a Client Services and Care Operations Manager who is not only organized and proactive, but also influential, strategic, and deeply committed to client success. This role is central to coordinating care services, building strong relationships with families, and helping establish scalable systems to support our growth.

Due to the small company size, this role will require “filling in the gaps” —taking on a variety of responsibilities as needed to support the team and ensure smooth operations. Flexibility, initiative, and a collaborative spirit are essential.

🛠 Responsibilities

• Serve as the primary liaison between clients, families, and caregivers—building trust and rapport.
• Assist with caregiver recruitment, onboarding, and training.
• Develop and manage caregiver schedules to meet evolving client needs.
• Conduct initial assessments and create individualized care plans.
• Monitor client satisfaction and proactively adjust services.
• Communicate updates and changes to caregivers promptly and clearly.
• Maintain accurate documentation in scheduling and care systems.
• Ensure compliance with state regulations and company standards.
• Occasionally backfill caregiver shifts (preferred but not required).
• Collaborate with leadership to design and implement procedures that support agency growth.

🎓 Qualifications

💵 Compensation & Benefits