Resident Experience Specialist - BTR

Job Description

Job Details

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\nJob Location

Founders Point - Monroe, NC

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\nPosition Type

Full Time 30-40 hours per week

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\nEducation Level

High School

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\nSalary Range

$20.00 - $22.00 Hourly

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\nTravel Percentage

Up to 25%

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\nJob Shift

Day Monday - Friday

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\nJob Category

Real Estate

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Description

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Position : Resident Experience Specialist BTR Â

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JOB TITLE : Resident Experience Specialist BTR

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REPORTS TO : Community Manager BTR

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DIRECT REPORTS : No

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Who We Are

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BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.Â

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BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

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Role Overview

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As the Resident Experience Specialist BTR, you’ll have a big mission. If you choose to accept it, your mission is to be responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The Resident Experience Specialist – BTR is a hybrid position and will be working at multiple sites and assisting with running between three and six communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

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Key Responsibilities

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• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager – Build to Rent.  General office administrative duties including answering phones, emails, written correspondence, managing incoming mail for the property, and delivering notices if applicable.

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You Have

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Seniority Level : Experienced

\nIndustry : Property Management

\nEmployment Type : Full-Time

\nLocation : Hybrid

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Work Schedule : 9am-6pm, Monday-Friday, including weekends or as needed to meet business needs. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may required.

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At BH / B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience.

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Qualifications

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