Manager Operations

Operations Manager

The Operations Manager is responsible for managing, planning, directing, and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel. Essential Job Functions include maintaining a safe, secure, and healthy environment by adhering to Company / Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concerns. The Operations Manager adheres to and champions TEAM's Core Values. They support and manage billable operations, including scheduling. They respond to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions. The Operations Manager responds to customer concerns regarding quality, works internally to resolve those issues, and prevents future occurrences, logging Non-Conformance Reports as required. They ensure all vendors have been properly vetted and classified as approved suppliers, act as a liaison between the customer and vendors / internal groups to ensure conflicts are resolved, and review all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item / equipment used is clear for costing and pricing the work. The Operations Manager coordinates material and equipment purchases / orders to meet customer requirements, assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans, monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required. They evaluate crew mix to achieve maximum profitability, monitor technician utilization in an effort to control non-billable hours and improve District profitability; run and evaluate the utilization reports on a weekly basis, manage District fleet and fuel expenditures, schedule technicians in Team Apps, and approve / verify the hours worked and expenses, once entered. The Operations Manager prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts), manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner, manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process.

Job Qualifications include a high school diploma or equivalent required, a bachelor's degree in Management or industry-related field preferred, five (5) plus years of industry-related experience, previous management experience preferred, and previous experience working in an ERP (Microsoft Dynamics AX) preferred. Proficiency in Microsoft Office products is required. Travel requirement : up to 50%. Position is located at the District office. Work is conducted in a semi-private office / cubicle setting. Days and hours of work are Monday through Friday 8 : 00 am to 5 : 00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9 : 30 am to 3 : 30 pm. Equal Opportunity Employer.