Talent.com
Senior Vice President, Managed Services (EMEA)
Senior Vice President, Managed Services (EMEA)AML RightSource • Portland, OR, US
No longer accepting applications
Senior Vice President, Managed Services (EMEA)

Senior Vice President, Managed Services (EMEA)

AML RightSource • Portland, OR, US
24 days ago
Job type
  • Full-time
Job description

Senior Vice President, Managed Services

As the Senior Vice President, Managed Services, you will provide strategic direction and leadership for critical aspects of the Managed Services division including maintaining client relationships, monitoring productivity and performance, general program operations, and overseeing internal Managed Services teams. This role will provide leadership within the Managed Services team to ensure day-to-day operations are conducted in compliance with regulatory / legal requirements and company policies and procedures. This successful person be able to effectively manage people and be able to collaborate with partners across the company to influence strategic decisions.

Primary Responsibilities

Executive Leadership

  • Effectively communicate and collaborate with different stakeholder groups such as senior and executive leadership.
  • Participate in developing and executing the strategic vision for the Managed Services unit.
  • Collaborate with internal partners to challenge the norms and improve / grow the business.
  • Ensure day-to-day operations are conducted in compliance with regulatory, legal and company policy and requirements.
  • Actively engage in marketing activities as a subject matter expert, including webinars, conferences, podcasts, etc.

Go to Market

  • Participate in the development and execution of the Company's go-to-market (GTM) strategy, ensuring alignment with overall company growth objectives. Collaborate with Sales, Solutions, Marketing, and Accounts teams to drive the Company's go-to-market (GTM) strategy through compelling messaging, competitive positioning, and sales enablement materials
  • Financial Performance

  • Ensure efficient workforce utilization by implementing appropriate leverage models in partnership with appropriate stakeholders (i.e., Finance, CDO) that optimize cost-effective service delivery, managing billable and non-billable hours, and overseeing responsible cost expenditures.
  • Continuously assess customer profitability, identifying opportunities to adjust service models for improved financial outcomes.
  • Develop and implement appropriate leverage models in partnership with appropriate stakeholders (i.e., Finance, CDO) to ensure cost-effective service delivery across different customer segments, while maintaining high-quality service outcomes.
  • Client Engagements

  • Ensure client engagements meet the agreed upon deliverables while adhering to contractual SLEs / SLAs and helping to ensure overall operational soundness on engagements.
  • Provide guidance to client engagement leadership via regularly scheduled meetings to discuss the quality and production of the work product
  • Track and review key client engagement KPIs and KRIs to ensure quality service delivery and identify red flags in advance.
  • Drive solution delivery to ensure that solutions are aligned with business objectives, regulatory expectations and industry practices.
  • Collaborate and work with team responsible for data analysis and manage and continuously enhance reporting to measure quality and productivity against goals.
  • Collaborate and work with team responsible for participating in the design and development of data analysis and quality control procedures.
  • Routinely examine processes to identify opportunities for continued process optimization and enhancement to client programs. Identify and resolve risks and issues, escalating as appropriate to keep management informed of identified risks.
  • Interact regularly with clients to strengthen the relationship, report results, and identify new opportunities for providing value added services.
  • People Management

    Effective Communication :

  • Maintain clear and open lines of communication with all team members.
  • Ensure that everyone is aware of their roles, responsibilities, and expectations, and that they feel comfortable voicing their ideas and concerns.
  • Employee Engagement :

  • Foster a positive and inclusive work culture that motivates team members and promotes high levels of employee engagement. Review employee engagement scores regularly and work with team to ensure employee engagement is top of mind.
  • Performance Management & Development :

  • Set clear objectives (this may include production and quality goals), measure progress against these goals, and provide constructive feedback and coaching on a regular basis.
  • Adhere to formal performance review timelines, as established by the company
  • Continuous Improvement :

  • Continually assess and improve team processes and strategies to increase efficiency, productivity, and overall team performance.
  • Talent Retention : Implement strategies to attract and retain top talent. Understand what motivates your team and create a rewarding work environment.
  • Succession Planning :

  • Identify and develop future leaders within your team.
  • Provide opportunities for high-potential individuals to develop the skills they need to advance.
  • Team Collaboration :
  • Promote a collaborative team culture where everyone feels valued and included, and where diverse perspectives are encouraged and respected.
  • Required Qualifications

  • Bachelor's degree level of education or higher in accounting, finance, business or related field.
  • Twelve or more years of relevant professional experience or a combination of experience including consulting, operations management and banking with large complex companies.
  • Very strong subject matter expertise in Bank Secrecy Act (BSA) / or Anti-Money Laundering (AML).
  • Proven managerial and leadership experience.
  • Very strong entrepreneurial spirit - highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities. Outstanding written and verbal communication and presentation skills.
  • Strong organizational skills; ability to prioritize and work in a fast-paced environment. Ability to influence others and initiate complex, strategic change.
  • Ability to respond quickly to a changing environment.
  • Ability to identify areas for continuous improvement and make recommendations and / or implement.
  • Independent decision making and ability to clearly articulate decisions to a broad audience.
  • Highly motivated with a positive outlook and the ability to demonstrate a professional demeanour at all times.
  • Strong management skills and demonstrated ability to develop employees
  • Preferred Qualifications

  • 15 17 years of related AML / FinCrime experience and 12 15 years of managerial or people leadership experience.
  • Master's Degree in business administration or related field.
  • Professional Certification
  • Demonstrated ability to develop strong client relationships with a focus on business development.
  • Demonstrated experience and in depth knowledge of financial crime and / or compliance risk management and ability to advise clients on best practices to help them meet regulatory requirements and expectations
  • Experience leading and scaling large global teams and delivering successful results and outcomes
  • Fluency in multiple languages
  • Experience working and / or consulting across multiple industries (i.e. banking, fintech, broker dealer, insurance etc.)
  • Additional Considerations

  • Flexibility to travel up to 50%
  • Fluency in multiple languages
  • Experience working and / or consulting across multiple industries (i.e., banking, fintech, broker dealer, insurance)
  • AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    All the information concerning breaches of law during the recruitment process should be reported at pl.whistleblowing@amlrightsource.com. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.

    Recruitment Scam Alerts

    We're aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through @amlrightsource.com email addresses. If you encounter suspicious messages, do not respond.

    Create a job alert for this search

    Senior Vice President • Portland, OR, US

    Related jobs
    Senior Director, DEI Global Operations and Partnerships

    Senior Director, DEI Global Operations and Partnerships

    Nike • Beaverton, OR, US
    Full-time
    Senior Director, DEI Global Operations & Partnerships.The Senior Director, DEI Global Operations & Partnerships is critical to shaping and executing the organization's overarching strategic vision ...Show more
    Last updated: 30+ days ago • Promoted
    Transition Manager

    Transition Manager

    BizTek People • Beaverton, OR, US
    Full-time
    As a Transition Manager, you will be a part of the successful transition and adoption of various business initiatives and technical projects within digital wholesale business.You will be part of a ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist - $2,500 per week

    Travel Physical Therapist - $2,500 per week

    CompHealth Inc. • Saint Helens, OR, United States
    Permanent
    Physical Therapist for a travel job in Saint Helens, Oregon.Job Description & Requirements.Though your CompHealth recruiter will be your single point of contact, they are backed by dozens of specia...Show more
    Last updated: 26 days ago • Promoted
    CVS Health Careers in Saint Helens, OR

    CVS Health Careers in Saint Helens, OR

    CVS • Saint Helens, OR, USA
    Full-time
    CVS is hiring for retail, pharmacy, customer service, and management positions.Competitive wages with comprehensive benefits and employee discounts. Flexible scheduling with opportunities for career...Show more
    Last updated: 24 days ago • Promoted
    Remote Mental Health Therapist

    Remote Mental Health Therapist

    SonderMind • Ariel, WA, USA
    Remote
    Full-time +1
    SonderMind is a leading mental health care platform that is revolutionizing therapy services.We seek compassionate and highly skilled licensed mental health therapists to join our expanding network...Show more
    Last updated: 30+ days ago • Promoted
    Certified Recovery Mentor - CRM Team HOW

    Certified Recovery Mentor - CRM Team HOW

    Columbia Community Ment • St Helens, OR, United States
    Full-time
    Columbia Community Mental Health is a nonprofit agency and Certified Community Behavioral Health Clinic that provides services to individuals with mental, addiction and developmental disabilities.C...Show more
    Last updated: 21 days ago • Promoted
    Travel Occupational Therapist

    Travel Occupational Therapist

    Skyline Med Staff Allied • Saint Helens, OR, US
    Full-time
    Skyline Med Staff Allied is seeking a travel Occupational Therapist for a travel job in Saint Helens, Oregon.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline M...Show more
    Last updated: 29 days ago • Promoted
    Vice President Operations

    Vice President Operations

    Endodontic Practice Partners • Portland, Oregon Metropolitan Area, United States
    Full-time
    Join Our Dynamic Team as Division Vice President of Operations!.Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices focused on patient care, clinical qual...Show more
    Last updated: 5 days ago • Promoted
    Travel Occupational Therapist - $1,934 per week

    Travel Occupational Therapist - $1,934 per week

    Assured Nursing • Saint Helens, OR, United States
    Full-time
    Assured Nursing is seeking a travel Occupational Therapist for a travel job in Saint Helens, Oregon.Job Description & Requirements. Provide skilled occupational therapy services in accordance with s...Show more
    Last updated: 27 days ago • Promoted
    Mental Health Therapist

    Mental Health Therapist

    SonderMind Careers • Columbia City, OR, United States
    Full-time
    SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....Show more
    Last updated: 30+ days ago • Promoted
    CCSO Corrections Deputy-Lateral

    CCSO Corrections Deputy-Lateral

    Columbia County, OR • St Helens, OR, USA
    Full-time
    Quick Apply
    Civil Service, and Union Represented.Columbia County Sheriff's Office.Corrections Deputies to be a part of the team dedicated to solving community problems, the reduction of crime, and the preserva...Show more
    Last updated: 30+ days ago
    Vice President of Revenue Enablement

    Vice President of Revenue Enablement

    UpGuard • Portland, OR, United States
    Full-time
    Vice President of Revenue Enablement.UpGuard’s mission is to protect the world’s data.We seek elegant, robust ways to enable customers to find, acknowledge, and remediate cyber risk.UpGuard is used...Show more
    Last updated: 30+ days ago • Promoted
    Substitute Teacher Aide - Experience Not Necessary

    Substitute Teacher Aide - Experience Not Necessary

    Copilot Careers • Saint Helens, OR, US
    Full-time
    Make an impact - Develop career skills - Flexible schedule.We're hiring substitute paraeducators for a top education client to fill immediate openings across Oregon. Accepting applications from both...Show more
    Last updated: 27 days ago • Promoted
    Director of Community Growth and Development

    Director of Community Growth and Development

    Associa • Beaverton, OR, United States
    Full-time
    We're seeking a high-performing sales leader to drive strategic growth, lead market expansion, and collaborate with senior leadership and marketing to generate leads, close deals, and exceed target...Show more
    Last updated: 10 days ago • Promoted
    Manufacturing Tech - Washington Divison

    Manufacturing Tech - Washington Divison

    Rough Country • Woodland, WA, United States
    Full-time
    Welcome to Rough Country, where we empower everyone to embrace a lifted lifestyle by personalizing their vehicle's looks and performance. Our journey began in 1975 with a vision deeply rooted in Ame...Show more
    Last updated: 25 days ago • Promoted
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Woodland, WA, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show more
    Last updated: 24 days ago • Promoted