Merchant Support Specialist

Do you thrive in conversations that require empathy, resilience, and a sharp mind? If so, this role might be your perfect fit.

We're looking for someone who's not just good with numbers-but great with people. You'll be the bridge between our company and merchants who need support navigating financial challenges. This is more than a collections job-it's a chance to make a real impact.

• What You'll Be Doing :
• Investigate and resolve compliance issues by interpreting contracts and agreements.
• Analyze financial data to determine account status and next steps.
• Use skip-tracing and online tools to locate merchants with overdue accounts.
• Collaborate with merchants to find solutions, review terms, and negotiate payment plans.
• Communicate via phone, email, text, and mail to resolve contract violations.
• Create and authorize payment plans that align with company policies.
• Facilitate secure payment methods (wire transfers, certified funds, credit cards).
• Keep detailed records of all communications and documentation.
• Digitally organize internal and external merchant account files.
• What You Bring :
• Strong communication skills
• You're clear, compassionate, and confident in tough conversations.
• Emotional maturity
• You can handle vulnerable moments with empathy and professionalism.
• Adaptability
• You connect easily with people from all walks of life.
• Detail-oriented mindset
• You're sharp when it comes to financial data and documentation.

Compensation : Base Pay + incentives

• Ready to turn tough conversations into powerful solutions?

Apply now and bring your empathy, energy, and expertise to a role that matters.

• Job Type & Location

This is a Permanent position based out of Sioux Falls, SD.

• Pay and Benefits

The pay range for this position is $41600.00 - $41600.00 / yr.

benefits are available via email when requested.

• Workplace Type

This is a fully onsite position in Sioux Falls,SD.

• Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.