Spa Sales Associate

Hand & StoneWinchester, VA, US

30+ days ago

Job type

Full-time

Part-time

Job description

Sales Associate

Are you passionate about people? Do you have a natural ability to connect with people? Are you a sales ROCKSTAR? If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow! Our goal at Hand and Stone Winchester is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.

The primary qualifications and requirements of this role include, but are not limited to :

Provide excellent customer service to members / guests
Welcome and greet members / guests upon arrival
Answer phones, book appointments, sell memberships, gift cards and upgrades
Follow proper filing procedures / file maintenance
Promote health / wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Perform various other duties as assigned

What's in it for you?

We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!

Paid training

Professional and safe working environment

Employee referral bonus program

Discounts on services, products and memberships

Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path

AND MORE!

Key functions of the role :

Provide exceptional service and experience to each client through phone and in-person interactions

Communicate sales promotions and service options with clients

Promote health and wellness benefits of massage therapy and skincare

Membership education and sales

Schedule / Confirm appointments and balance the daily appointment book

Passionately promote products and services with effective, clear communication

Communicate with Service Provider team and maximize appointment book

Computer data entry

Role requirements :

Proven passion for communicating with people and providing consistent, exceptional service

Capability to work flexible hours including mornings, nights, weekends and holidays

Excellent verbal and written communication skills

A fast learner with a positive attitude

Computer proficiency; knowledge of Millennium booking / POS systems is a plus

A strong team player with the ability to work independently under minimal supervision

Excellent organizational skills including attention to detail and multi-tasking

Critical thinking skills, including customer conflict resolution

Have reliable transportation to / from work

Compensation : $12.00 per hour

At Hand and Stone, opportunity knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Timewe can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

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Spa Sales Associate • Winchester, VA, US