Seasonal Customer Support Specialist (Remote)

ABOUT THE ROLE

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist you will work directly with our customers on the phone through live chat and via email to place orders respond to customer inquiries and resolve outstanding order issues. This is a fully remote position. This position will receive extensive training on a virtual platform to become an expert in our customer service values processes and procedures.

This seasonal position lasts through December 21 with the potential for extension. Hours will be scheduled based on the needs of the business with a minimum of 20 hours per week up to 40 hours. This role requires full-time availability. We are accepting applications from people located in New York Florida and Texas .

ABOUT US

Uncommon Goods offers a constantly evolving assortment of original creative products. We partner with independent makers and small businesses to offer our customers a variety of items that they love to surprise loved ones with (and treat themselves too)!

We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here .

The best part of Uncommon Goods is usour team. Weve been around for over 25 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products B Corp certification guiding principles Better to Give program and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here .

EVERYONE IS WELCOME HERE

At Uncommon Goods we believe were all out of the ordinary. Thats why were committed to making diversity inclusion equity and belonging part of everything we do. We strive to make significant changes to our business from how we find our products to how we build and cultivate our team so we can be everyones favorite place to work.

We are an equal opportunity employer. If you would like to request any accommodation during the application process please email .

RESPONSIBILITIES

• Provide outstanding service to our customers via phone email and chat.
• Act as an advocate for our customers and be conscientious in all customer interactions.
• Quickly identify a customers problem report it accurately and provide customers with reasonable solutions to the problem.
• Place orders with customers. Answer questions about our products and services using the various resources provided.
• Follow up with customers on any outstanding matters and provide additional assistance as needed.
• Strong interest in product product quality and alignment with the Uncommon Goods brand.
• Applicants must be self-starters who are able to work with minimal direction and achieve efficiency targets.

SKILLS & QUALIFICATIONS

BENEFITS AND COMPANY PERKS

SMS terms : Uncommmon Goods LLC also known as UncommonGoods offers you the option to engage in SMS text conversations about your job application. By participating you also understand that message frequency may vary depending on the status of your job application and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

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Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Temp

Experience : years

Vacancy : 1