Life Coach III

Life Coach III provides case management and service coordination for persons supported by the team, provides on-the job training, mentoring and coaching, and provides direct services to served individuals. $20.76 / hr + DOE

Summary

In accordance with Assets, Inc. core values and mission, this position provides case management, staff supervision / mentoring, and direct / indirect services to individuals experiencing developmental disabilities and / or mental illnesses in a variety of community and home settings. This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols.

Essential Duties and Responsibilities

• Adheres to and demonstrates Assets, Inc. core values, mission, policies, procedures and compliance plan in the performance of all aspects of this position.
• As part of a team, the Life Coach III provides case management and service coordination for persons supported by the team. This includes, but is not limited to :
• Effectively supporting individuals in achieving their treatment plan objectives.
• Providing input and contributing to the formulation and development of individual treatment plans and their review.
• In collaboration with a Mental Health Clinician, develops individual protocols and oversees implementation.
• Facilitating issue oriented treatment team meetings.
• Scheduling and coordinating access to other professional and community services (doctors, therapists, dentists, etc.).
• Facilitating and nurturing the development of natural supports.
• Coordinating guardian's involvement with the treatment team and individual.
• Conducting home visits with clients and care providers to offer support in the client's home and ensure delivery of daily services to client (daily self care, nutrition, hygiene and basic health and welfare needs).
• Provides on-the job training, mentoring and coaching to Life Coach I's and II's.
• Under the guidance of the Team Coordinator, performs supervisory responsibilities for Life Coach I's in accordance with the organization's policies and applicable laws. This includes, but not limited to interviewing and hiring; training and mentoring; assigning tasks, conducting regular consults; appraising performance; rewarding good performance; coaching and disciplining; troubleshooting and addressing complaints.
• Provides direct services to served individuals as required. This includes, but is not limited to : offering training on daily living, coping, social and socio-sexual skills; providing basic safety, supervision and monitoring of individuals served, as prescribed in the plan and individual and / or site protocols.
• Provides timely documentation of all treatment, programmatic and billing procedures, including but not limited to :
• Completing tracking and service notes by established timeline.
• Maintaining working files and updating as required.
• Documenting activity money and coordinating prudent fiscal tracking with supervisor, other staff, care providers, guardians, and / or payees.
• Uses crisis prevention, intervention and de-escalation techniques according to identified procedures and individual client / site protocols, including but not limited to the following :
• Adhering to the on-call policy and participating in the on call rotation.
• Following individual crisis protocols as determined by treatment team.
• Documenting crisis intervention in a timely and appropriate manner.
• Developing and reviewing on-call protocol for specific clients / sites
• Uses effective communication strategies to establish a collaborative relationship with the served individual and his / her team, co-workers and supervisors :
• Acts as an effective team member - participates in team activities on an on-going basis, attends planning, treatment and staff meetings as required.
• Provides important information to team members in a timely manner using appropriate communication channels.
• Accepts guidance / coaching and performs consistently in accordance with team directives.
• Promotes therapeutic communications (e.g. reflective listening, pacing, matching, etc.) when working with the served individual and his / her team.
• Trouble shoots and engages in communication to solve team and client problems as they arise.
• Effectively advocates for individuals served.
• Maintains company standards of confidentiality and ethical practice in all aspects of this position.
• Satisfactorily completes all required trainings for the position according to established timelines.
• Available to work a varied / flexible schedule as required by client and / or team needs.
• Performs additional duties as assigned by supervisory personnel and based on specific site or individual requirements

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Language Skills : Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations : Must have an insured vehicle and current Alaska driver's license (with no or low points). Must be able to pass a criminal background check under state regulations. Must provide copy of driving record, proof of insurance and proof of educational credentials (if applicable) at time of hire.

Desired Skills and Abilities

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand, walk, sit, and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds and rarely lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The Life Coach III must be able to de-escalate verbally or physically aggressive individuals according to identified procedures and individual client protocol.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and / or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually moderate. May be exposed to physical and verbal altercations with individuals served.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.