Service Coordinator

Job Description

Job Description

We are currently seeking a dependable, hardworking, focused, and highly motivated Service Coordinator for Berg’s Heating and Air Conditioning. This position reports directly to our Interim General Manager and is a remote / hybrid position based in Sierra Vista, AZ.

Responsibilities.

As our Service Coordinator, you will play a pivotal role in our operations. Working closely with our Commercial Service Manager, your primary responsibilities will include :

Provide top-notch customer service via email, phone, and text

Efficiently schedule technicians and manage invoices and MSAs

Maintain an up-to-date and accurate customer database through Salesforce

Ensure clear communication with department managers, employees, and customers

Handle occasional assigned administrative duties

Recommendations.

2+ years of administrative experience

1+ years of scheduling or dispatching experience

Advance customer service and communication skills (written and verbal)

High attention to detail with the ability to complete tasks and follow through

Strong prioritization and organizational skills

Success in working efficiently in a fast-paced environment

Geographical knowledge of the service area

Compensation.

Competitive health, dental, and vision insurance, including HSA

Simple IRA and company matching

Life insurance

Vacation and sick pay

Uncapped incentive compensation structure (bonus plan)