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Level IV Systems Engineer

Level IV Systems Engineer

Syscon IncChicago, IL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

We're Hiring :

  • Level IV Systems Engineer Location : Remote with periodic onsite visits (Chicago area) | Type : Full-Time Are you a seasoned IT professional with deep knowledge of network infrastructure, server management, and cloud transitions?
  • Do you thrive on designing, maintaining, and improving complex systems that support small and mid-sized businesses across the country?
  • Are you looking to join a supportive, skilled, and growing team?
  • Syscon, Inc. , established in 1986, provides technology solutions and IT support services to small and medium-sized businesses throughout the U.S., with a strong emphasis on the construction industry.
  • At Syscon, we care deeply about our clients—and about each other.
  • We foster a culture where our company, employees, and clients grow and succeed together.

As a successful member of our Syscon team, YOU :

  • Take initiative, embrace feedback, and grow from experience.
  • Show confidence without ego and pride in doing excellent work.
  • Tackle technical issues creatively and thoroughly, with the end-user in mind.
  • Communicate clearly with clients, teammates, and leadership.
  • Collaborate with your team to share knowledge and contribute ideas.
  • Own your time, tasks, and outcomes—with professionalism and integrity.
  • Thrive in a fast-paced, collaborative environment with high expectations and strong support.

    • We believe you will thrive in the Level IV Systems Engineer role if you possess :

  • 6+ years of experience as a senior or Level IV IT technician.
  • Strong background in Microsoft Windows Server (2012 R2 to 2019), including troubleshooting, patching, backups, and configuration.
  • Experience working for an Outsourced IT company or Managed Services Provider (MSP).
  • Familiarity with backup solutions such as Datto BDR , Solarwinds , and best-practice retention and monitoring strategies.
  • Hands-on experience with VMware ESXi , vSphere, V-Center, and server provisioning.
  • Knowledge of SonicWall firewalls and VPN configuration and troubleshooting.
  • Solid grasp of LAN / WAN fundamentals, network segmentation, and Wi-Fi architecture (HP Aruba experience is a plus).
  • Experience onboarding and managing Microsoft 365 accounts, as well as architecting SharePoint migrations and Exchange to M365 transitions.
  • Exposure to Azure environments, including tenant migrations and administration.
  • Familiarity with RMM tools such as N-Able / N-Central , and remote access tools like Take Control , Remote Desktop , or LogMeIn Rescue .
  • Experience supporting HP servers, switches, and end-user hardware.

    • As our Level IV Systems Engineer, your responsibilities will include :

  • Maintaining our hosting infrastructure (ESXi, Datto, SonicWall HA firewalls, switches, and MSAs).
  • Supporting remote and on-premise client environments across the U.S.
  • Onboarding, maintaining, and supporting Microsoft 365 accounts, backups, and SharePoint transitions.
  • Performing client migrations from Hosted Exchange and on-prem systems to M365 and Azure.
  • Providing remote and on-site support, upgrades, and assessments for client infrastructure.
  • Monitoring backups and infrastructure health using N-Central and Solarwinds.
  • Participating in team meetings, Daily Stand Ups, and network design planning.
  • Communicating with the Customer Support desk and clients to update status and document resolutions.
  • Maintaining accurate and thorough documentation in our ticketing system, including time worked, steps taken, and outcomes.
  • Protecting client confidentiality and meeting project timelines.

    • Skills & Competencies for Success in This Role :

  • Expert-level troubleshooting skills and diagnostic ability.
  • Strong organizational and time management abilities.
  • Excellent written and verbal communication—both technical and client-facing.
  • Confidence working independently and collaboratively.
  • Professionalism, punctuality, and attention to detail.
  • Desire to grow within a high-performing team and take ownership of your work.

    • Certifications (preferred) :

  • Microsoft Certified : Windows Server or Azure VMware Certified Professional SonicWall Network Security certifications Datto Certified Advanced Technician Other related technical certifications Perks & Benefits A place to grow your skills and career.
  • Work with a talented, committed, and supportive team.
  • Excellent medical, dental, and vision benefits.
  • Unlimited PTO Work remotely with occasional on-site client visits.

    • Ready to Apply?

  • If this sounds like a great fit, submit your application today.
  • Selected candidates may be contacted for additional questions about their experience.
  • Please, no phone calls regarding this position.
  • Syscon, Inc. is an Equal Opportunity Employer (EOE) committed to fostering a diverse and inclusive workplace Powered by JazzHR
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    Engineer Iv • Chicago, IL, US