O&M Analyst

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES :

• Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
• Monitor interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
• Analyze and troubleshoot real-time and batch interface failures, collaborating with crossfunctional teams for quick resolution.
• Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps.
• Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
• Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
• Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
• Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
• Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
• Review incident and service desk metrics to identify recurring issues and recommend process improvements.
• Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
• Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
• Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
• Ensure compliance with established operational standards, security policies, and organizational procedures.
• Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

Preferred Qualifications

Education and Certifications :