Director of Program Management

Director of Program Management

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA's Asset & Capital Management (A&CM) Division leads the Authority's capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio - one of the largest in NY State - as well as range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA's housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents' quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website.

Capital Programs is seeking to hire two candidates for Director for Program Management positions to oversee large, high-profile capital programs managed through program management services contracts. The Director will ensure that all assigned programs, typically valued between $100 million to $500 million, are executed effectively and meet NYCHA's standards for quality, cost-efficiency, timeliness, safety and stakeholder engagement. The Director reports to the Vice President for Program Management and oversees 10-40 program management services consultants and staff augments. The Director will play a critical role in managing relationships with program management firms, their inspection teams, external contractors, and internal teams. The initial focus will be on the Heating and / or Elevator Programs. The Director will also contribute more broadly across A&CM's capital program and project management approaches and activities. The ideal candidate will bring expertise in construction / construction inspection management, project controls, and public-sector procurement, coupled with strong leadership and collaboration skills.

Key day-to-day responsibilities will include, but are not limited to the following :

• Provide direction to staff and program managers on critical issues such as design, construction quality, non-conforming work, safety protocols, and project closeout.
• Ensure sufficient vendor and contractual capacity to effectively execute programs.
• Review and approve key program documents such as RFQs / RFPs, contracts, task orders, change orders, and payment applications to ensure compliance with NYCHA standards and external regulations.
• Oversee and direct field inspection activities and responses to safety and quality inspections.
• Direct the review of project schedules and task order assignments to insure maximum productivity.
• Facilitate effective communication and coordination with NYC agencies (e.g., DOB, FDNY, DEP) and utility providers to address regulatory and operational requirements.
• Cultivate relationships with internal teams, including Heating, Elevators, Skilled Trades, Property Management, and Operations, to ensure cross-divisional collaboration.
• Monitor program performance metrics and project controls, identifying trends and ensuring timely corrective actions.
• Develop and present status updates, reports, and recommendations to senior leadership, summarizing key decisions and areas requiring attention.
• Address program-specific challenges, including schedule delays, budget overruns, and contractor performance issues, while mitigating risks to successful delivery.
• Lead efforts to integrate lessons learned and industry best practices into program management processes, driving continuous improvement.
• Make recommendations for improving inspection activities to the VP for Program Management.
• Manage staff performance, fostering a high-performance culture driven by accountability, collaboration, and innovation.

Key competencies :

Additional Information :