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IT EPIC Customer Support Analyst

IT EPIC Customer Support Analyst

CoxHealthSpring, MO
22 hours ago
Job type
  • Full-time
Job description

Description

  • This position is onsite in Springfield, Missouri

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education :

  • Preferred : Associate's degree in Computer Science, Information Technology,

    • Experience :

  • Preferred : 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.

    • Skills :

  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.

    • Licensure / Certification / Registration :

    ▪ N / A

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