Care Coordinator Sr

Description & Requirements

Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply ,we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range :

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

What We Provide in Return for Your Commitment to Our Mission

We offer a vast array of benefits to help support the whole you, including :

• Remote Work : We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off : Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package : Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services : Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY :

Provides customer support to business customers via the telephone and / or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing / payment. For product or service-related issues, will move the customer to the appropriate Product Support Specialist. Performs other administrative duties as requested.

ESSENTIAL DUTIES & RESPONSIBILITIES :

EDUCATIONAL AND EXPERIENCE REQUIREMENTS :

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES :

PHYSICAL / MENTAL DEMANDS & WORK ENVIRONMENT :

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.

ADDITIONAL LEVELS WITHIN JOB FAMILY :

Care Coordinator Senior

Senior level role. The Care Coordinator Senior is highly skilled with extensive proficiency. Responds to a high volume of inquiries about One Call Care Management's products and services. Questions and issues are predominantly routine, but associates must be able to deviate from standard scripts and procedures as needed. Handles situations that may require adaptation of response or extensive research. May require advanced problem-solving. Plays a lead role in customer escalations. Coaches and shares information with professionals with less experience and / or expertise. Works under general supervision with some latitude for independent judgment and can organize workload to accomplish goals. Typically requires five or more years of experience in a call center or customer service-related position in a service industry. One or more years of workers' compensation services experience is preferable. Customer Service Representative Seniors are expected to meet established quality metrics and exceed established productivity metrics, will handle all lines of service, and be expected to have a high level of knowledge on all service lines. Makes recommendations for changes and improvements to customer support strategies and participates in the implementation of new processes and standards.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.

PandoLogic. Category : , Keywords : Product Marketing Specialist