Housing Program Advisor

Overview

Under the direction and supervision of HACLA leadership, managers or other assigned supervisors perform various tasks pertaining to Section 8 and other rental assistance programs. Accurately disseminate information about all rental assistance programs administered by the Housing Authority, respond to all inquiries in a timely manner, and resolve issues appropriately in a highly professional manner.

Responsibilities

• Manage multiple cases simultaneously in all aspects including interviewing, contracting, assisting, and directly working with applicants and participants.
• Receive, review for accuracy, and process applications for admission and continued occupancy in Housing Authority programs.
• Interview applicants to obtain required data regarding income, assets, and family composition to determine eligibility for program assistance.
• Verify information given by applicants with employers, public and private health, welfare agencies, and others.
• Notify applicants of eligibility requirements, methods of selecting prospective tenants, and housing opportunities.
• Interpret and apply Housing Authority policies and procedures.
• Select applicants for tenancy and establish waiting lists.
• Verify comparable rents and inspection approval.
• Coordinate inspections of vacated property and make home visits, on an as needed basis.
• Process new tenant contracts and prepare leasing documents, including follow-up correspondence to applicants and landlords.
• Process yearly contract renewals (including annual, interim, or special reviews).
• Conduct certification sessions.
• Provide ongoing contract maintenance between participants, landlords, and the Authority including landlord rent increases and tenant vacates.
• Address tenant and owner complaints.
• Perform other classification related duties as assigned.

Knowledge, Abilities, and Skills

Abilities

Skills

Minimum Qualifications

High school diploma or equivalent – AND – two (2) years experience providing direct customer service in public or private sector fields including public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field; OR an associate's degree from an accredited college or equivalent college credits with specialization in Public or Business Administration – AND – one year of work experience; OR a bachelor's degree from an accredited college or university with specialization in Public or Business Administration.

Special Requirements

Must possess a valid California Class "C" Driver's License.

EEO Statement

We are an Equal Opportunity / Affirmative Action Employer.

Benefits

At-Will / Non-Represented accrual per pay period 5.23 hours (17 days annually)

New Year's Eve; New Years Day; Martin Luther King Jr's Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day.

Examination

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the most qualified applicants will be invited to the testing process, which may include any combination of oral, written and / or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.

Exam for this position will occur on Monday, November 10, 2025. If you are invited to the examination process, you will receive an email from a recruiter at the Housing Authority no later than Tuesday, November 4, 2025.

Referrals and Selection

Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.

Hiring Information

All job offers are contingent upon successful completion of a pre-employment evaluation, which includes a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

Candidate will start at STEP 1 of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.

Disability Accommodation

If you require an accommodation due to a physical, mental or learning disability, please call (213) 252-5400 for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Employees who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

Conflict of Interest

New and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and / or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at : http : / / www.hacla.org / Portals / 0 / Attachments / Others / ConflictofInterestPolicy.pdf

Additional Questions

No experience

Some High School

Yes

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