Talent.com
Sr. Director, Associate Support
Sr. Director, Associate SupportMarriott Hotels Resorts • Bethesda, Maryland, USA
Sr. Director, Associate Support

Sr. Director, Associate Support

Marriott Hotels Resorts • Bethesda, Maryland, USA
14 days ago
Job type
  • Full-time
Job description

Description

JOB SUMMARY :

The Senior Director of Associate Experience will lead a newly formed function designed to reinvent how HR supports associates across the enterprise. This role will be responsible for building and managing the associate support governance driving complex processes redesign and managing the associate portal technical infrastructure that power a seamless efficient and human-centered support experience. The ideal candidate is a strategic leader with deep expertise in HR operations service delivery and technology enablementparticularly ServiceNowand is passionate about creating a unified and continuously improving associate experience.

CORE WORK ACTIVITIES :

Strategic Leadership & Vendor Governance

  • Establish and lead the Associate Experience function aligning with broader HR transformation goals.
  • Drive strategic governance frameworks to ensure consistency accountability and quality across associate support channels.

Lead the vendor relationship for the Marriott HR Service Center driving strategic decision making and cost analysis

Oversee the performance and operations of the HR Service Center ensuring high-quality timely and empathetic support. Drive continuous improvement and ensure we are meeting commitments to the organization.

Cross-Functional Collaboration

  • Foster strong partnerships across HR IT Legal Payroll and other functions to deliver a unified support experience.
  • Partner with senior executives department heads and cross-functional teams to identify pain points and co-create solutions
  • Serve as a connector across disciplines to streamline processes and eliminate friction points for associates. Use strategic influence to create connections and shared goals across the enterprise.

    • Technology and Process Measurement & Optimization

  • Own and manage the HR ServiceNow module ensuring it is optimized for usability efficiency and scalability.
  • Experience in driving Process Taxonomy and Process Optimization Scorecard. Leverage these tools to develop and execute a comprehensive process transformation roadmap aligned with organizational goals and digital transformation efforts
  • Identify opportunities to redesign and digitize workflows to improve efficiency scalability and customer experience.
  • Lead the team responsible for driving process efficiencies and automation using insights from ServiceNow and other platforms.
  • Oversee the assessment design and implementation of end-to-end complex business process re-design across multiple business units
  • Conduct process mapping gap analysis and root cause analysis to identify inefficiencies.
  • Promote a culture of continuous improvement and instill agile principles across the team

    • Team Leadership

  • Build and lead a high-performing team focused on associate experience service delivery and process excellence.
  • Develop talent and foster a culture of innovation accountability and continuous learning.

    • YOURE WHO WERE LOOKING FOR IF YOU :

  • Strategic thinker with a bias for action and a passion for improving the employee experience
  • Experienced in complex process redesign
  • Comfortable navigating ambiguity and building new functions from the ground up.
  • Data-driven decision-maker with a strong grasp of operational metrics and KPIs.
  • Collaborative leader who inspires trust and drives alignment across diverse teams.

    • EDUCATION EXPERIENCE REQUIREMENTS

  • 10 years of progressive HR experience including leadership roles in HR operations or shared services.
  • Proven experience managing enterprise platforms including ServiceNow and Co-pilot Studio
  • Strong understanding of HR processes service delivery models and employee experience principles.
  • Demonstrated success in leading cross-functional initiatives and driving change.
  • Excellent communication stakeholder management and analytical skills.
  • Bachelors degree required; Masters degree or relevant certifications preferred.

    • At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

    Required Experience :

    Exec

    Key Skills

    Program assessment,FDA Regulations,Manufacturing & Controls,Program Evaluation,budget forecast,Research Experience,Operations Management,Research & Development,Strategic Planning,Contract Management,Leadership Experience,negotiation

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Create a job alert for this search

    Associate Director • Bethesda, Maryland, USA

    Related jobs
    Associate Account Director, Public Sector

    Associate Account Director, Public Sector

    Recorded Future • Washington, DC, US
    Full-time
    Associate Account Director, Public Sector.With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and lar...Show more
    Last updated: 30+ days ago • Promoted
    Sector Growth Sr Specialist - Technology, Associate Director

    Sector Growth Sr Specialist - Technology, Associate Director

    Ernst & Young Oman • Washington, DC, United States
    Permanent
    At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ...Show more
    Last updated: 4 hours ago • Promoted • New!
    Associate Director- Private Equity Analytics

    Associate Director- Private Equity Analytics

    CrossCountry Consulting • Washington, DC, US
    Full-time
    Associate Director- Private Equity Analytics.From the beginning, our goal was to establish an advisory firm that stands apart from the rest one that is grounded in our Core Values and dedicated to...Show more
    Last updated: 11 days ago • Promoted
    Associate Director, Major Gifts

    Associate Director, Major Gifts

    The ALS Association • Arlington, VA, United States
    Full-time
    Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front.By leading the way in global research, providing assistance for people with ALS thro...Show more
    Last updated: 30+ days ago • Promoted
    Associate Strategic Consultant

    Associate Strategic Consultant

    Airship • Washington, DC, US
    Full-time
    Associate Strategic Consultant.Airship is trusted by world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-chann...Show more
    Last updated: 20 days ago • Promoted
    Sr Client Service Associate

    Sr Client Service Associate

    Public Consulting Group • Washington, DC, United States
    Full-time
    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve li...Show more
    Last updated: 9 hours ago • Promoted • New!
    Associate Director of Consumer Policy

    Associate Director of Consumer Policy

    Americans for Financial Reform Education Fund (AFREF) • Washington, DC, US
    Remote
    Full-time
    Quick Apply
    Join us in the fight to change the rules governing the economy, and make finance work for us, not against us.Americans for Financial Reform Education Fund (AFREF) is seeking an Associate Director t...Show more
    Last updated: 30+ days ago
    Associate Director of eDiscovery and Litigation Support

    Associate Director of eDiscovery and Litigation Support

    Vinson & Elkins • Washington, DC, United States
    Full-time
    Associate Director of eDiscovery and Litigation Support.Associate Director of eDiscovery and Litigation Support.Collaborate with department leadership to advance eDiscovery practices by expanding t...Show more
    Last updated: 12 days ago • Promoted
    Associate Director - Wealth Advisory (DMV)

    Associate Director - Wealth Advisory (DMV)

    Principle • Washington, DC, US
    Permanent
    Principal Asset Management Sales Position.This role drives sales activities for Principal Asset Management throughout DC, N. VA suburbs of DC, and Southern Maryland.This position partners closely wi...Show more
    Last updated: 19 days ago • Promoted
    Investor Relations, Sr. Director

    Investor Relations, Sr. Director

    Enterprise Community Partners • Columbia, MD, United States
    Full-time
    We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselve...Show more
    Last updated: 30+ days ago • Promoted
    Product Sales Lead Associate Director

    Product Sales Lead Associate Director

    Accenture Federal Services • Washington, DC, United States
    Full-time
    Accenture Federal Services is a technology company focused on helping the U.We are looking for a Product Sales Leader to drive growth of our government software portfolio.Own and execute the sales ...Show more
    Last updated: 12 days ago • Promoted
    Associate Director, Seramount Advisory

    Associate Director, Seramount Advisory

    EAB • Washington, DC, United States
    Full-time
    We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leader...Show more
    Last updated: 16 hours ago • Promoted • New!
    Associate Director, ERP Program and Support Services

    Associate Director, ERP Program and Support Services

    National Education Association • Washington, DC, US
    Full-time
    Associate Director, ERP Program and Support Services.If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we inv...Show more
    Last updated: 30+ days ago • Promoted
    Associate Director, Transaction Management, East Region - Remote

    Associate Director, Transaction Management, East Region - Remote

    UnitedHealth Group • Washington, DC, United States
    Remote
    Full-time
    UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary business...Show more
    Last updated: 30+ days ago • Promoted
    Sr. Tax Associate (Compensation and Benefits)- D.C.

    Sr. Tax Associate (Compensation and Benefits)- D.C.

    Direct Counsel • Washington, DC, United States
    Full-time
    Direct Counsel is representing an AmLaw 100 firm.Senior Associate - Tax - Executive Compensation, Employment & Benefits.Boston, Century City, Chicago, Washington, D. New York, Orange County, San Fra...Show more
    Last updated: 15 days ago • Promoted
    Associate Director Clinical Strategy

    Associate Director Clinical Strategy

    WebMD • Washington, DC, US
    Full-time +1
    Clinical Strategy, Associate Director.Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professio...Show more
    Last updated: 30+ days ago • Promoted
    Managing Director Silver Spring, Maryland, United States

    Managing Director Silver Spring, Maryland, United States

    Per Scholas, Inc • Silver Spring, MD, United States
    Full-time
    Managing Director (MD) – National Capital Region.Hybrid (4 days week onsite / 1 remote), Silver Spring, MD (3 days) / D.The Managing Director (MD) will lead a large-scale Per Scholas campus or region...Show more
    Last updated: 30+ days ago • Promoted
    Director, Partnerships and Strategic Initiatives

    Director, Partnerships and Strategic Initiatives

    American Oversight • Washington, DC, US
    Full-time
    Quick Apply
    American Oversight is a nonpartisan, nonprofit watchdog that advances truth, accountability, and democracy by enforcing the public's right to government records. We use multiple tools, backed by agg...Show more
    Last updated: 30+ days ago