Sales / Marketing Program Support - Remote

Position : Sales / Marketing Program Support

Location : Remote

Duration : Contract (initially up until 12 / 31 / 2026)

Job ID : 172128

Job Overview :

We are seeking a skilled Sales / Marketing Program Support professional to join our team. This role involves serving as a primary post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization. The ideal candidate will foster long-term client relationships, deliver measurable business outcomes, and contribute to strategic projects with autonomy and expertise.

Responsibilities :

• Serve as the primary point of contact for customers, fostering long-term relationships and becoming a trusted advisor.
• Proactively engage with customers to ensure products or services are functioning as intended and adding expected value.
• Leverage deep knowledge of client industries, products, and market roles to provide expert guidance and strategic product recommendations.
• Identify renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes.
• Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights.
• Assist in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth.
• Conduct knowledge transfer through training and minimal technical guidance.
• Provide feedback to product development teams on service offering improvements.
• Lead significant projects with strategic autonomy and influence executive decisions.

Qualifications :

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to :

Pay Range : $20 - $25

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com