Talent.com
Associate Team Leader

Associate Team Leader

H&R BlockAlliance, OH, US
6 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job #34637

    Create a job alert for this search

    Team Leader • Alliance, OH, US

    Related jobs
    • Promoted
    1st Shift Fulfillment Associate

    1st Shift Fulfillment Associate

    Mom's Meals, a PurFoods CompanyNorth Jackson, OH, US
    Full-time
    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Fulfillment Associate is responsible for picking, scannin...Show moreLast updated: 24 days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT in CANTON, OH S09449

    LEAD SALES ASSOCIATE-FT in CANTON, OH S09449

    Dollar GeneralCanton, OH, US
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 30+ days ago
    • Promoted
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R BlockCanton, OH, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Checkout Team Associate

    Checkout Team Associate

    WalmartCanton, OH, US
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 25 days ago
    • Promoted
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    InfuseYoungstown, OH, US
    Remote
    Full-time
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...Show moreLast updated: 3 days ago
    • Promoted
    Store Team Lead

    Store Team Lead

    Academy Sports and OutdoorsYoungstown, OH, US
    Full-time
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-PT in KENT, OH S06232

    LEAD SALES ASSOCIATE-PT in KENT, OH S06232

    Dollar GeneralKent, OH, US
    Full-time
    Dollar General Job Opportunity.Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees. Whether you are looking to launch a new career in...Show moreLast updated: 30+ days ago
    • Promoted
    Fulfillment Center Associate

    Fulfillment Center Associate

    FedExTwinsburg, OH, US
    Full-time +1
    Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving.Be part o...Show moreLast updated: 2 days ago
    • Promoted
    AP Team Lead

    AP Team Lead

    WalmartMiddlefield, OH, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show moreLast updated: 5 days ago
    • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R BlockStreetsboro, OH, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Team Member

    Team Member

    Arby'sYoungstown, OH, US
    Full-time
    We’re glad you’re here.Think about it – you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •.Best in Class Training...Show moreLast updated: 30+ days ago
    • Promoted
    3rd Shift Team Member

    3rd Shift Team Member

    Circle KSolon, OH, US
    Full-time
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show moreLast updated: 30+ days ago
    • Promoted
    Team Leader

    Team Leader

    H&R BlockKent, OH, US
    Full-time
    At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show moreLast updated: 6 days ago
    • Promoted
    Lead Team Member

    Lead Team Member

    Circle KDover, OH, US
    Full-time
    Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow you...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE-FT in ALLIANCE, OH S21086

    LEAD SALES ASSOCIATE-FT in ALLIANCE, OH S21086

    Dollar GeneralAlliance, OH, US
    Full-time
    Dollar General Job Opportunity.Dollar General Corporation has been delivering value to shoppers for more than 80 years.Dollar General helps shoppers save time. Function as a cashier and / or stocker a...Show moreLast updated: 30+ days ago
    • Promoted
    3rd Shift Fulfillment Associate

    3rd Shift Fulfillment Associate

    Mom's Meals, a PurFoods CompanyNorth Jackson, OH, US
    Full-time
    Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Fulfillment Associate is responsible for picking, scannin...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Actuary

    Associate Actuary

    Munich REAugusta, OH, United States
    Full-time
    Amelia, United States; Akron, United States; Ann Arbor, United States; Athens, United States; Atlanta, United States; Augusta, United States. Bremen, United States; Carmel, United States; Cary, Uni...Show moreLast updated: 12 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzMinerva, Ohio, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 27 days ago