Talent.com
IT Support Technician (Mid-Level / Entry) – Restaurant / Hospitality
IT Support Technician (Mid-Level / Entry) – Restaurant / HospitalityPanini Kabob Grill • Costa Mesa, CA, United States
IT Support Technician (Mid-Level / Entry) – Restaurant / Hospitality

IT Support Technician (Mid-Level / Entry) – Restaurant / Hospitality

Panini Kabob Grill • Costa Mesa, CA, United States
1 day ago
Job type
  • Full-time
Job description

Position Overview

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

We are seeking a dependable and customer-focused IT Support Technician to support our growing multi-location restaurant organization. This role will be responsible for delivering day-to-day technical support to both corporate staff and restaurant locations, including POS systems, network connectivity, Wi-Fi, back-office systems, and end-user devices. The ideal candidate has a service-first mindset, understands the urgency of restaurant operations, and can troubleshoot issues that impact store performance, guest experience, and uptime.

Key Responsibilities

  • Provide Tier I–II help desk and on-site support for restaurant and corporate users.
  • Support and troubleshoot restaurant POS systems, kitchen display systems (KDS), payment terminals, handheld ordering devices, and printers.
  • Troubleshoot connectivity issues involving store networks, VPN, Wi-Fi, switches, and internet outages, escalating to vendors or ISPs when necessary.
  • Assist in new store openings, technology refreshes, and hardware rollouts (POS, switches, APs, workstations, cabling coordination).
  • Monitor and respond to help desk tickets, ensuring accurate documentation and timely resolution.
  • Troubleshoot hardware and peripheral issues across multiple restaurants simultaneously.
  • Maintain and configure Windows Computers, Workstations, Microsoft 365 accounts and Active Directory user access.
  • Support VoIP phones, security camera systems, and back-office PC or server equipment as needed.
  • Track and manage IT inventory, warranties, RMA processes, and store-level technology assets.
  • Follow cybersecurity guidelines including MFA, endpoint protection, and secure access controls.
  • Coordinate with third-party vendors (POS, ISP, cabling, security, hardware providers) for escalations or service scheduling.
  • Participate in rotational on-call support for after-hours incidents that impact store operations.

Qualifications & Requirements

Required :

  • 1–3 years of IT support experience in a help desk, field tech, or desktop support role.
  • Prior experience supporting POS systems or similar restaurant / retail technology.
  • Basic understanding of network fundamentals (TCP / IP, DHCP, DNS, VLANs, VPN).
  • Hands-on experience with Windows OS, Microsoft 365, and remote support tools.
  • Strong communication skills with the ability to remain calm and professional during high-urgency situations (e.g., POS outages during peak hours).
  • Valid driver’s license and ability to travel to restaurant sites when needed.
  • Ability to lift / carry IT hardware (up to ~40 lbs).

    • Preferred (Not Required) :

  • Experience with restaurant platforms such as Micros Res3700 POS or Simphony.
  • Understanding of restaurant operational processes (sales, inventory, labor, cash handling).
  • Familiarity with SonicWall, Netgear, UniFi, or similar networking solutions.
  • Experience in multi-unit retail, hospitality, or food service environments.

    • Soft Skills & Attributes

  • “Service-first” attitude with strong customer support instincts
  • Ability to multitask and remain organized in a fast-paced environment
  • Solid problem-solving skills with attention to root-cause resolution
  • Professional, reliable, and team-oriented work style
  • Eagerness to learn and grow into more advanced system or network responsibilities

    • Job Type : Full-time

    Projected Total Compensation : $75,000.00 - $85,000.00 per year

    Benefits :

  • Employee discount
  • Health insurance
  • Paid time off

    • Work Location : In person

    Create a job alert for this search

    It Support Technician • Costa Mesa, CA, United States