FOH - Shift Lead - Hiring Immediately

FOH - Shift Lead

$15-18 / hr

A Huey Magoo’s FOH Shift Lead oversees daily operations during designated shifts, supervises employees, and ensures that our customers receive outstanding service. The FOH

Shift Lead’s responsibilities include handling shift issues as they arise, delegating tasks, and reporting any issues to the manager. A top FOH Shift Lead should be able to ensure smooth and efficient workflows.

RESPONSIBILITIES :

• Leads by example, creating and nurturing a positive, fun, and guest-oriented working environment.
• Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoo’s policies and procedures and holds team members accountable for following Huey Magoo’s policies, procedures, and responsibilities.
• Recognizes opportunities to exceed guest expectations and responds to guest feedback with appropriate urgency and professionalism, displaying an energetic and empathetic attitude.
• Maintains a thorough knowledge of all menu items, prices, sales techniques, ordering procedures, and menu rollout updates according to corporate standards.
• Works with MOD to supervise team members on shift, assign duties, and create a shift schedule, addressing daily scheduling issues as they arise.
• Monitors the performance of each shift and ensures that closing / opening / side duty checklists are completed accurately by following-up with team members.
• Reports any issues that arise during the shift to management, sometimes being responsible for appropriately handling team member disputes and customer issues.
• Ensures compliance with company policies, health, and safety standards.
• Participates in cash management procedures by opening / closing tills, reconciling tills with team members, and preparing cash deposits at the end of the night.
• Coaches team members and new staff about brand standards.
• Maintains a clean, sanitary, and stocked restaurant during their shift, preventing cross-contamination of food and promoting attention to detail.
• Ensures quick, efficient and sincere guest service for each guest by assisting the Front of House and performing routine dining room visits to check on guest satisfaction, cleanliness, and flow of service.

REQUIREMENTS :