Sales Support Specialist

Sales Support Specialist

Redgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle, making life easier for IT leaders, development, and operations teams by increasing efficiency, reducing errors, and protecting business-critical data. The data community trusts Redgate to balance speed to market, team collaboration, and data protection.

Being at the heart of Redgate's commercial operations, the Sales Support Specialist is a highly valued and trusted role. In this position, you will serve as the primary point of contact for sales representatives and customer success teams, providing expert guidance on processes, ensuring accuracy and compliance in sales activities, and delivering timely support to both colleagues and customers. The role offers a rewarding blend of variety and responsibility, allowing you to develop expertise in sales operations, problem-solving, and cross-team collaboration. You will have the opportunity to make a meaningful impact by streamlining workflows, resolving complex queries, and contributing to the overall efficiency and effectiveness of the team. This position is particularly well-suited to individuals who take pride in being a reliable advisor, enjoy working in a dynamic environment, and are motivated by supporting others and driving continuous improvement.

Core Responsibilities :

• Partner with Sales and / or CS reps to provide operational support and guidance in areas of Sales Support, ensuring deals deliver against customer expectations while aligning with Redgate's outlined policies
• Drive standardised internal policies, workflows and procedures such as pricing and discounts, deal structuring, contract terms and revenue recognition
• Carry out Sales Support ticketing activities ensuring efficiency and accuracy.
• Escalate challenges and resource implications noticed via ticketing or process to the Sales Support Lead or Manager
• Processing of quotes through Zuora
• Support reps with Zuora queries
• Using Salesforce including opportunity admin, reports and dashboards
• Answer common administration and licensing questions via phone and email
• Deal with licensing issues through the intranet system
• Assign qualified leads to relevant sales team members
• Store and edit customer contact details in the CRM
• Build relationships with resellers and follow up on their quotes
• Interact and support Sales, Customer Success, Renewals & Transactional Finance
• Manage the Auto-Renewals inbox & Sales Ticketing Systems (Halo, Cases, Email)
• Triage email and telephone customer enquiries and distribute or manage as necessary
• Amend Renewal quotes, trigger invoices & update CRM. Support invoice generation, collections and provide any needed support
• Complete pre-sale and purchasing documentation as needed
• Keep stakeholders updated as to their tickets / queries
• Send the auto-renewal email notification to the relevant distribution list at the required cadence
• Maintain and update systems records as required
• Perform other pre-sale support, invoicing and payment tasks which are consistent with Auto-Renewal as required
• Perform such other tasks as are consistent with the general description and in support of Sales as needed
• Provide support as needed to Renewals and CSM within the Gainsight CS system

What experience are we seeking?

What's the package?

Why join us?

At Redgate, we believe supporting and empowering our people is key to our success. We create an environment where you can thrive in your career and enjoy every moment of your journey with us.

Benefits include competitive salary, comprehensive health coverage, monthly wellbeing allowance, flexible working arrangements, generous paid time off, employee assistance program, community and social events.

Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide which location best suits the outcomes they need to deliver.

Our diversity, equity, inclusion & belonging commitments

We support DEIB through our inclusion forum (Belong at Redgate) and regular DEIB events. Redgate is an equal opportunity employer, welcoming applications from all backgrounds.