Director of Client Success

Director of Client Success

At the N2 Company, our vision is to be the most respected franchise in the nation, to share stories that build community, and to provide meaningful work for our team.

The N2 Company is America's leading publisher of community magazines. We're proud of our award-winning media brands they reach millions of readers in nearly every state and help great businesses connect with ideal clients but we're even more proud to provide supportive and fulfilling remote work opportunities for our people.

The Director of Client Success will oversee the retention, satisfaction, and expansion of N2's corporate-managed advertising partners across both digital and print platforms. Our clients are typically small business owners in service and home service-based industries, the heartbeat of their local communities. This role ensures they clearly see the value our partnerships add to their business while building systems that allow us to stay meaningfully present in their world without ever crossing the line into pestering or noise.

You'll lead a talented Client Success team and partner closely with Sales, Business Operations and Product Operations to create processes, systems, and standards that scale. You'll design SOPs, scripting, training materials, and presentations that empower your team to deliver a consistent, relationship-driven experience that reflects N2's values.

This is a fully remote position. Interviews will be conducted via phone and video calls. The salary range is $80,000 to $150,000 annually, with opportunities for growth and advancement.

The Role in Action

• Lead and mentor the Client Success team, focused on retention, renewal, and partnership expansion for corporate-managed advertising clients.
• Build and refine SOPs, scripting, and presentation materials that support consistent and professional client communication.
• Partner with Sales, Business Operations, and Product Operations to design scalable systems that strengthen the client experience.
• Guide your team to engage with small business owners in a way that adds value, builds trust, and integrates naturally into their daily lives.
• Collaborate with Sales leadership to identify cross-sell and upsell opportunities across N2's print and digital products.
• Develop and track success metrics and initiatives that continuously improve the client experience and renewal outcomes.
• Foster a culture of proactive communication that helps clients see N2 as a trusted advisor and true business partner.
• Continuously improve processes, tools, and workflows that enhance client satisfaction and operational efficiency.

The Ideal Candidate

Skills and Qualities that Set You Apart

Benefits Designed with You in Mind

Health & Wellness

Financial Security

Paid Leave

Remote Work Support

Additional Benefits

Apply Today to Join Our Team!

At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We're proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles.

We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart.

If you're looking for a supportive, drama-free workplace that values both excellence and kindness, we'd love to hear from you. (Brilliant jerks need not apply.)

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

We are a nationwide business that honors God, strengthens the family, and creates financial wealth for everyone involved.