WELLNESS SPECIALIST - WESTLAKE!

Job Description

Job Description

Join Our Team as a Wellness Specialist at Our Westlake location!

Are you passionate about natural health and enjoy helping others on their wellness journey? As a Wellness Specialist, you advise customers toward the path to wellness through lifestyle, supplementation and nutrition. Wellness Specialists utilize product information to educate customers and assist them in making smart health and product decisions. Our Wellness Specialists thrive by being team-oriented, reliable, organized, and self-motivated with an emphasis on strong customer service skills and interest in natural health. Wellness specialists are expected to have excellent communication skills with friendly, flexible, and adaptable attitudes towards the various duties and diverse customers that we encounter at Peoples Rx.

Key Competencies :

Customer service oriented; friendly, helpful, respectful, and a genuine caring attitude towards people

Flexibility

Multitasking

Initiative

Self starter

Listening skills

Problem solving

Willingness to learn

Attention to detail

Motivated

Positive attitude

Team player

Excellent communication skills

Benefits for Part Time include :

401(k) with employer match

Employee Assistance Program (EAP)

Employee Discount

Additional Benefits for Full Time also include :

Paid Time Off (Vacation & Sick)

Holiday Pay

Health, Dental, Vision and Life Insurance

Health Savings Account (HSA)

Job Requirements :

Knowledge or background in nutrition, natural health and wellness

Must be at least 18 years of age

Friendly, service-oriented and understanding with people

At least 1 year retail / customer service experience, ability to multitask and work in a fast-paced retail setting

Flexibility in scheduling - Available to work openings, closings, as well as Saturdays

Able to lift 50 lbs and stand for 8 hours

Able to travel to other PeoplesRx locations if necessary

Familiarity with nutritional supplements

Job Duties and Responsibilities :

1. Customer Service :

Promptly greet all customers and offer assistance

Advise customers towards the best path to wellness through lifestyle, supplementation, and nutrition. Follow 7-minute rule and abide by DSHEA guidelines

Assist customers with finding products by placing special orders or by calling other stores.

Seek help from experienced team-members if customer needs an educated redirect towards their primary care physician, a wellness practitioner, a pharmacist, a manager, the urgent care or the ER

Answer phones and provide excellent customer service or connect to the appropriate person

Maintain professionalism and courtesy with both customers and co-workers in challenging situations

Finalize the customer experience by checking shoppers out at the register

Process customer returns to ensure customer satisfaction

Ensure that everyone has a positive experience and leaves happy

Be available to rotate through opening and closing shifts, weekends and holidays, as needed

2. Inventory Maintenance :

Check in shipments and stock products on shelves

Maintain an organized backstock area and restock shelves so that oldest product is in the front, names of products are clearly visible and shelves appear neat and organized

Alert buying team to customer interest in products that we don’t stock, or to new or recent information that may change consumer buying patterns

Identify soon-to-expire product and alert buyer for appropriate action

Participate in preparation for bi-annual inventory count

3. Store Maintenance :

Clean / dust shelves, empty trash / recycling, sanitize common areas : bathroom, kitchen, cleaning fridges and freezers, bathroom cleaning rotation, spot cleaning floors, glass cleaning

Ensure that the store is well-presented at all times

Professional Development :

Engage in ongoing training at the store level including lunch and learns, team meetings and reviewing new product information from manufacturers

Fulfill continuing education hours as required for wellness specialists

Self-study through outside programs, book borrowing and general interest

Stay current with new information regarding store procedures, changes in products, re-calls, and new products added to inventory

Professionalism

Uphold a positive attitude in the workplace

Be respectful to all fellow employees and customers

Follow dress code (blue smock with name tag)

Maintain a professional and courteous relationship with customers and co-workers