Data Scientist – AI

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

About The Role

At Promise, we’re harnessing AI to make government services more accessible, efficient, and human-centered. As a Data Scientist (AI) , you’ll experiment with and apply cutting-edge AI—from traditional ML models to the latest LLMs—to power applications that help families access essential services with dignity.

You’ll work across domains like OCR, document understanding, and classification, while also building generalist models that improve efficiency and reduce manual operations. This role blends research and application : sourcing from leading vendors and open-source projects, fine-tuning where needed, and deploying models into production systems that directly impact millions of lives.

What You’ll Do

• Experiment & build : Train, fine-tune, and evaluate ML models and LLMs for real-world government use cases.
• Apply AI in the field : Tackle challenges like OCR, document parsing, and classification to streamline services.
• Bridge research and impact : Source, adapt, and operationalize models from both open-source and vendor ecosystems.
• Improve efficiency : Enhance automation, reduce manual processes, and boost system performance across the platform.
• Shape the future : Push forward scalable, ethical AI solutions that redefine how people access public support.

What Will Help You Succeed

Who Thrives At Promise

You’ll love it here if :

Promise Is Not For You If

How We Support Our People

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

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