We are recruiting for a motivated PBX Operator to join our team!

We are here for life's journey.

Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all :

Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary

Under general supervision, provides fluent bilingual Spanish / English call answering and call routing for high volume internal and external callers by operating a computer-based directory system. Performs frequent overhead paging and digital / text paging. Performs initial alert to the cardiac arrest team, utilizing multi- paging systems, overhead paging, zip it paging, and RAVE messages. Initiates notification of Proper Disaster Communication procedures to key hospital personnel. Performs all emergency procedure call downs. Initiates and monitors emergency elevator operations, fire alarm panels, and other related equipment while maintaining a polite, professional and pleasant demeanor while speaking. Must be able to make critical life-safety decisions based on caller related information and perform emergency procedures immediately in a busy 24x7 environment, possesses the ability to remain alert for long shifts and have mental and emotional strength necessary to deal with stressful situations for a long period of time.

Qualifications

Essential Functions :

• Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. (20%)
• Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer's request or transfer appropriately. (15%)
• Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
• Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)
• Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management / electronic health record and various Denver Health computer applications. (15%)

Education :

Work Experience :

Licenses :

Knowledge, Skills and Abilities :

Shift

Rotating (Days and Nights) (United States of America)

Work Type

Regular

Salary

21.82 - $29.53 / hr

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect

Belonging

Accountability

Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit : https : / / www.denverhealth.org / for-professionals / careers / diversity-and-inclusion

Applicants will be considered until the position is filled.