Help Desk Support Specialist

POSITION SUMMARY / RESPONSIBILITIES

Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes UniversityHealth's Guest Relations Policy.

EDUCATION / EXPERIENCE

Associate's degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

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