Counter Sales / Warehouse Associate

Counter Sales / Warehouse Associate

The Counter Sales / Warehouse Associate empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.

Responsibilities :

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

Requirements :

Preferred :