Customer Success Engineer (NYC / MIA / Spain)

Customer Success Engineer (NYC / MIA / Spain)

Crossmint is a one-stop-shop developer platform for building modern financial applications. We are seeking a Customer Success Engineer to bring technical empathy to every customer engagement, guiding users from integration to scaling across our platform.

Responsibilities include :

• Leading technical onboarding and delivering high-quality support and escalation
• Creating and optimizing developer resources, such as self-service guides and technical walkthroughs
• Collecting and relaying feedback to Product and Engineering teams
• Driving automation and tooling improvements to streamline support workflows
• Becoming a cross-chain expert and supporting enterprise-level launches

Requirements :

Bonus points for understanding and passion for the broader web3 ecosystem and hands-on experience with automation tools.

Benefits include highly competitive location-based compensation, stock options program, unlimited flexible PTO, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We believe skills can be learned, and diversity makes us stronger.

Please note that we never conduct AI-based interviews, and all of our processes include an initial video call with a team member. We will not request your personal identification documents or any payment at any point during your interview process.

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