Life Safety / Security Communications Specialist

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

Providing excellent customer service, the The Life Safety / Security Communications Specialist is responsible for receiving and dispatching emergency and non-emergency calls, the monitoring of access control systems, critical system alarms, surveillance camera systems and fire alarm monitoring in a fast-paced private sector multi-discipline operations center. By maintaining situational awareness of critical events, the Communication Specialist supports facilities and engages global business continuity teams to ensure the safety of personnel and company assets. The The Life Safety / Security Communications Specialist is responsible for interacting with security, EH&S, facility operations, and crisis management professionals to ensure the appropriate response to and mitigation of critical incidents. Reports to the Life Safety / Security Communications Supervisor.

Your day-to-day tasks will include :

Research required information using available resources.

Identify and escalate priority issues.

Identify areas of opportunity and utilize skill / knowledge to suggest improvements.

Route calls to appropriate resources.

Complete all assigned call backs.

Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.

Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.

Liaison between BMS / JLL site EHS, Facility and Corporate Security personnel and state / county EMS and Law Enforcement during incidents / emergencies.

Create and monitor work-orders for multiples sites using Corrigo.

Monitor access control systems and assign appropriate resources to investigate alarms.

Adhere to business unit specified client driven standards.

Complete data entry using multiple work request applications.

Monitor video surveillance systems.

Monitor and operate multi-site radio system.

Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.

Monitor / dispatch and impair fire systems for multiple sites.

Communicate with third party monitoring companies of fires systems for multiple sites.

Utilize a CAD system for dispatches and incident reporting.

Complete Incident Reports as required.

Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.

All other duties and tasks assigned.

Required Qualifications :

High School diploma or equivalent

Proficient in Word, Excel and other Microsoft Office Suite programs

Strong organizational and management skills

Ability to multi-task and work both in a team and independently

Ability to function effectively in a dynamic work environment

Excellent interpersonal skills; strong emphasis on customer service

Excellent business writing and verbal communications

Strong analytical ability

Detail oriented

Ability to sit for long periods of time

Willing to work 12-hour shifts on days, nights, and weekends and mandatory overtime.

Essential employee required to work during holidays and site closures

Preferred Qualifications :

4-year degree in Emergency Management

2+ years of experience in emergency medical services or fire services

Technical knowledge of C-Cure 9000 Access Control System

Experience utilizing video surveillance systems such as Milestone

Experience with threat assessment and emergency mass notification systems

Experience with CISCO phone systems

CPR Course Completion

Emergency Medical Technician

Public Safety Telecommunicator

Work Schedule : Pittman Schedule :

Employees work a two-week rotating

2-2-3 schedule.

One week the employees will have two days on followed by 2 days off and then three working days. The second week will be two days off followed by 2 days on and then three days off.

Shift Differential :

8%, 9%, 10%, 12%, 13.5% & 15%

Estimated compensation for this position :

52,000.00 - 52,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Lawrence, NJ

Job Tags :

Access Control (AC), Access Control (AC), Analytical Thinking, Camera Systems, Card Access Systems, Cisco IP Phones, Cisco Phone System, Communication, Control System, Customer Service, Data Entry, Dispatching, Emergency Medical Response, Emergency Medical Services, Emergency Services, Fire Alarm Systems, Fire Services, Fire Suppression Systems, First Aid, Interpersonal Communication, Interpersonal Relationships, Law Enforcement, Microsoft Excel, Microsoft PowerPoint, People Management {+ 7 more}

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

]]>