AVP Consumer Loan Servicing

AVP, Consumer Loan Servicing

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first.

Nature And Scope

The AVP, Consumer Loan Servicing, reporting to the SVP, Mortgage Loan Services, leads Consumer Direct and Indirect Loan Servicing operations. This role develops and executes strategies to ensure compliance with organizational policies and procedures, regulatory standards, and industry best practices, while driving initiatives to optimize servicing processes that enhance the member experience. The AVP aligns team performance goals with business objectives, fostering a culture of collaboration, accountability, and continuous improvement, and supports the professional growth and development of team members.

Requirements

• Bachelor's degree in a relevant field and minimum of 5 years of lending related experience. Equivalent combination of education and experience will also be considered.
• Minimum of 3+ years of leadership experience managing loan servicing teams or similar operational environment.
• Strong knowledge of consumer lending products, servicing operations, and regulatory compliance requirements.
• Proficiency in loan servicing systems and software.
• Experience leading process improvement efforts resulting in efficiencies and productivity gains.
• Strong analytical and problem-solving abilities with a focus on process improvement.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

Principal Accountabilities

EO / AA Employer; including veterans and individuals with disabilities