Broadband Technician Lead

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Where you will work :

This position is based out of the Astound Broadband's Garberville, CA office and would be an in office / field role.

A Day in the Life of the Broadband Technician Lead :

Residential and Commercial install, service / repair, and disconnects

• (data, video, phone) on customer premises

Assist supervisors and technicians with escalations and specialized work orders

Ensure / record correct RF and signal levels within specifications

Communication with leadership and dispatch as needed

Customer education

Operate company vehicle in safe and responsible manner

Participation in a 24 / 7 on-call rotation

Other duties as assigned

What You Bring to the Table :

2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber- Coaxial (HFC) network experience preferred)

Proficiency in problem-solving, time management, and basic computer skills

Experience with power tools, reading and interpreting NIMS and AutoCAD maps

Must possess a working knowledge of phone / IP networks and POS systems, and ability to effectively communicate the differentiation

Strong customer service skills

Strong verbal and written communication skills

Ability to work effectively, both independently and as part of a team

Must possess a valid driver's license with a satisfactory driving record compliant with the company policy

Education & Certifications :

High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including :

401k retirement plan, with employer match

Insurance options including : medical, dental, vision, life and STD insurance

Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday : 40 hours per year

Paid Holidays : 7 days per year

Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws

Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)

Employee discount program ( If in our serviceable area)

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is :

Broadband Technician Lead : $26.80 - $37.52 per hour

Perks of the position :

Home Garaging ( If you qualify)

Provided tools, uniforms, and work vehicle

Paid Training

Our Mission Statement :

Diverse Workforce / EEO :

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.