Provider Relations Representative

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is seeking a detail-oriented and service-driven Provider Relations Representative to serve as the primary point of contact for our provider network. This role is pivotal in ensuring providers receive timely, accurate, and empathetic support related to weekly communications, scheduling logistics, onboarding processes, and platform access.

The Provider Relations Team is the central communication hub for contracted provider inquiries, working within a case management queue to triage, resolve, or escalate issues. Success in this role requires a deep understanding of internal workflows, cross-functional collaboration, and a passion for supporting providers who d liver care to our members.

Essential Duties and Responsibilities

• Case Management & Provider SupportRespond to provider inquiries via a case management tool, ensuring timely and accurate resolution.Investigate and resolve consult support cases.
• Onboarding & Administrative SupportInitiate background check invitations via third-party vendor systems and monitor background check dispositions.Guide providers through training assessments and ensure completion milestones are met.Provide ad hoc support for onboarding-related questions and troubleshooting.
• Cross-Functional CoordinationIdentify when inquiries require escalation or collaboration with other departments (e.g., Clinical Operations, IT, Payroll).Maintain a working knowledge of organizational roles and responsibilities to route cases effectively.Document interactions and resolutions with clarity and consistency.
• Other duties as assigned

Qualifications Required for Position

• High School Diploma or equivalent
• 2+ years of experience in provider relations, healthcare operations, or customer support

• Strong organizational and customer service skills

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint)

• Experience using case management or CRM tools

• Ability to manage multiple priorities in a fast-paced environment

• Collaborative mindset with a knack for problem-solving and resourcefulness

Qualifications Preferred for Position

• Experience in healthcare, managed care, or provider network operations
• Remote work experience

The base salary range for this position is $22 -24/hourly. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available