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Customer Care Officers

Customer Care Officers

Catilas ResourcesLong Key, FL, US
5 days ago
Job type
  • Full-time
Job description

Customer Care Officer

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities :

Customer Service & Inquiry Handling

  • Respond to customer inquiries via phone, email, one-on-one interactions, etc.
  • Provide information about banking products, services, policies, and procedures.
  • Maintain a professional and positive attitude while assisting customers.

Cash Handling & Tellering Functions

  • Process deposits, withdrawals, transfers, and payments accurately and efficiently.
  • Handle cash transactions, verify amounts, and ensure accurate record-keeping.
  • Reconcile daily transactions and balance cash drawers at the end of day.
  • Issue cheques, drafts, and other banking instruments.

    • Issue Resolution & Technical Support

  • Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
  • Resolve customer complaints promptly, ensuring a positive experience.
  • Investigate discrepancies, identify root causes, and implement solutions.
  • Assist customers with online and mobile banking issues, troubleshooting as needed.

    • Request & Transaction Processing

  • Facilitate account opening, loan applications, and card issuance.
  • Assist with order placements, transaction tracking, and processing.

    • Customer Education & Cross-Selling

  • Educate customers on product features and benefits.
  • Promote additional banking products and services, such as loans, savings plans, and investment options.
  • Recommend upgrades or complementary financial solutions to meet customer needs.

    • Records Management & Compliance

  • Update and maintain accurate customer records in the banking database.
  • Document customer interactions, feedback, and resolutions.
  • Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

    • Collaboration & Performance Metrics

  • Work closely with other departments to ensure smooth issue resolution.
  • Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
  • Contribute to process improvement initiatives and provide customer feedback to enhance services.

    • Continuous Improvement & Customer Experience

  • Stay updated on banking policies, industry trends, and new financial products.
  • Strive to exceed customer expectations and build long-term relationships.
  • Ensure an empathetic and customer-focused approach in all interactions.
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    Customer Care • Long Key, FL, US

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