Patient Access Representative

Where Compassion Meets Innovation And Technology And Our Employees Are Family

Thank you for your interest in joining our team! Please review the job information below.

General Purpose of Job : This position reports to the Patient Access Service Director, through the immediate Supervisor. This position is responsible for the support functions necessary to accomplishing the objective of the service department. These include but are not limited to functions under the categories of : patient accounting, patient scheduling, registration, verification of patients' benefits, securing reimbursement via prior authorization / referrals, documentation of actions taken to collect out of pocket expenses and patient financial discharge.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and / or hospital administration as required.

Always maintains utmost level of confidentiality.

Adheres to hospital policies and procedures.

Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.

Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.

Customer Service Duties :

• Answers the department telephone immediately or within three rings utilizing courtesy and patience.
• Greet patients and their families with courtesy and concern for their needs.
• Listens to customer needs and takes appropriate action as indicated.
• Gather patient demographic and financial information in a kind and courteous manner.
• Reschedule patients upon patient request and notifies the patient's physician.
• Mark patient cancellations in the appropriate scheduling system and notify the patient's physician.
• Document telephone encounters.
• Manage an appointment waiting list as indicated.
• Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc.

Patient Accounting Duties :

Quality Assurance Duties :

Patient Financial Discharge Duties :

Cashiering Duties :

Education and / or Experience : High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.