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Complaints Coordinator
Complaints CoordinatorLegacy Home Health Agency • McAllen, TX, US
Complaints Coordinator

Complaints Coordinator

Legacy Home Health Agency • McAllen, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : Starts at $17 Hourly

Complaints Coordinator Make Every Voice Count

Are you organized, detail-driven, and passionate about improving patient care? Join Legacy Home Health Agency as a Complaints Coordinator and play a vital role in ensuring concerns are addressed promptly, respectfully, and in compliance with policy and regulatory standards. At Legacy, we believe every voice mattersclients, families, and staff alike.

What Youll Do

  • Act as the primary contact for receiving, documenting, and resolving complaints from clients, caregivers, and staff.
  • Ensure timely follow-up and resolution in alignment with internal policies, industry regulations, and accreditation standards.
  • Maintain a comprehensive complaints log, track trends, and escalate issues when necessary.
  • Collaborate with interdisciplinary teams to identify root causes and recommend corrective actions.
  • Prepare reports and summaries for management and quality improvement committees.
  • Support staff training and education on complaint management and service recovery.

What Were Looking For

  • Experience in healthcare compliance, quality assurance, or customer service preferred.
  • Excellent written and verbal communication skills.
  • Ability to handle confidential information with discretion and sound judgment.
  • Proficiency in Microsoft Office and electronic documentation systems.
  • Bilingual (English / Spanish) strongly preferred.

    • Why Join Us

  • Supportive leadership and a collaborative team environment.
  • Opportunity to make a meaningful impact on care quality and client satisfaction.
  • Competitive pay and comprehensive benefits package.
  • Clear paths for career growth and advancement.

    • Apply today and help us create a stronger, more responsive care experience for every client we serve!

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    Coordinator • McAllen, TX, US

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