Strategic Account DirectorSan Francisco, California, United States

Strategic Account Director

Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

As a Strategic Account Director, you will join an account team to drive growth, value, and strategic partnership with one of our largest (7 and 8-figure revenue) customers. You will collaborate with Customer Success, Solutions Engineering, Product, and Support to deliver an exceptional customer journey, proactively identify new revenue opportunities, and serve as a trusted advisor at every level of the customer's organization. You will also foster deep executive relationships, lead strategic planning and business reviews, and steward complex deal negotiations that align with the customer's and Checkr's long-term goals.

Job Duties and Responsibilities :

• Establish and maintain strong VP / C-suite relationships, guiding the customer's strategic direction and cultivating executive-level buy-in for expansions and new product adoption.
• Create a roadmap for increasing revenue through multi-unit adoption (e.g., across new business lines), collaborating cross-functionally with internal teams to execute on shared product roadmaps.
• Lead structured account planning, including quarterly business reviews and executive readouts, to surface value delivered, address challenges, and position future product opportunities.
• Negotiate and close high-value contracts, ensuring alignment with customer needs, Checkr's broader strategy, and the spirit of genuine partnership.
• Provide consultative guidance, leveraging data and insights to highlight how new features or enhancements can boost operational efficiency and ROI for the client.
• Advocate internally for product improvements by relaying market trends and future needs learned through the client's feedback and business objectives.
• Coordinate with cross-functional partners (Engineering, Product, Sales, Support) to swiftly resolve escalations, clarify requirements, and ensure a consistent, high-quality customer experience.

What You Bring :

One of Checkr's core values is transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $277,000 to $326,000 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and / or federal laws, including the San Francisco's Fair Chance Ordinance.