Systems Engineer I

Job Description

Job Description

Summary : Performs duties as level one support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the LAN / WAN infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.)

Job Responsibilities :

Equipment and Technical Support

• Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images.
• Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
• Provides tier one technical support for all corporate network devices and across all IT platforms and applications.
• Responds in a timely manner to service requests from end-users received via service tickets and / or help desk calls.
• Provides end-user training and support for remote access and company issued devices.

Network Setup

Continuous Improvement and Risk Management

Other Responsibilities

Job Requirements :

Preferred

Hours : Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends.

Columbia Bank offers the following benefits :

Schedule :

This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.