Property Management Assistant (Bilingual - English / Spanish)

Property Management Assistant

Location : Remote Job Type : Full-time (9 : 00 AM - 5 : 00 PM EST)

We are seeking a highly organized and bilingual Property Management Assistant to join our team. This role involves providing essential tenant support, assisting with rent collections, and managing customer inquiries for our property management company. If you are detail-oriented, reliable, and fluent in both English and Spanish, we want to hear from you!

Key Responsibilities :

• Tenant Support :
• Provide excellent customer service to tenants via phone, email, and chat in both English and Spanish.
• Assist with any tenant inquiries or concerns regarding their lease or property.
• Serve as the point of contact for tenant issues and follow through to resolution.
• Rent Collections :
• Assist with rent collection efforts, ensuring that payments are processed on time and accurately.
• Follow up with tenants on overdue payments and maintain records of payment history.
• Use Rent Manager and QuickBooks to manage and track rent payments.
• Customer Support :
• Provide responsive and professional customer support to tenants and landlords.
• Address property-related questions and help resolve maintenance or administrative issues.