Job Description
Role : Practice Manager
Job Type : Exempt / Salaried
Reports To : Director of Operations / Doctor
Description : The Practice Manager collaborates with the Director of Operations in making operational decisions for the partner practice. This role serves as a key member of the Indigo Orthodontics team, collaborating with doctors and other clinical / administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.
We are looking for people who are :
- Flexible
- Committed
- Improvement focused
- Team focused
- Fun
- Curious
- Relationship focused
- Listeners who relate with people
- Self-Starters
- Eager to learn new skills
Essential Job Functions :
Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when neededAssist in Marketing collaboration, organization, and executionManage and own bonus tracking and practice and team member KPIsAssist with Doctor Schedule Templating and Team Member schedulingManage Team Member Payroll (Timesheet edits, bonuses, reimbursements, etc.)Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of OpsTrack all licensure and certification updatesManage communications with Vendors / Third Parties (statement / invoice correspondence, oversee inventory control)Ensure compliance with payer and reimbursement policiesManage invoice payment / receipt with CTS collaborationDeliver excellent patient service and care (concerns, reviews, etc.)Own training new Team Members and development / implementation of training manuals / plansConduct Audits (patient charts, in / out-bound calls / texts / emails, A / R, team trackers, etc.)Essential Job Skills :
Strong interpersonal and communication skills to effectively communicate with the team, patients, and DoctorExcellent leadership, motivation, team building, and training skillsAbility to understand and analyze P&L and financial statementsIn-depth knowledge of orthodontic best practices and standardsAbility to problem-solve and retain talented team members through continued relationship buildingMinimum Requirements :
1-3 years of management experienceValid driver’s licensePreferred Requirements :
1-2 years recent experience in dental environment1-2 years of orthodontic practice management experienceBenefits :
Competitive benefits package including PTO, health / vision / dental insurance, and company paid STD / LTDRobust 401k plan, including a company match up to 4%Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).