Pre-Arrival Specialist - Patient Access Services

Pre-Arrival Specialist - Patient Access Services

Financial Services Building - Pascagoula | Full-Time | Monday-Friday 8 : 00am-4 : 30pm / 8 : 30am-5 : 00pm

2101 US-90 Gautier, Mississippi, 39553 United States

Position Overview

The Patient Access Services Pre-Arrival Specialist, through the use of computerized scheduling software and departmental phone system, is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. The Pre-Arrival Specialist ensures that calls are answered timely and professionally; that correct patient demographic information is captured; that data integrity of such information is maintained; and that appointments are scheduled at appropriate times, as set forth by the individual departments and that result in the best use of department resources.

The Patient Access Services Pre-Arrival Specialist must be familiar with pre-procedure preparations and able to communicate this information properly to the patient / guardian and / or the physicians' office. The Pre-Arrival Specialist will work closely with departmental nurses or staff to communicate any scheduling conflicts that may arise. The Pre-Arrival Specialist will work with Patient Access Registration Specialists and Financial Counselors to facilitate the pre-registration of scheduled patients.

Education

High school diploma or equivalent required; some college preferred.

Certification

Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.

Experience

Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and / or customer service preferred.

Physical Demands

Work is moderately active : involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions : substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties / assessment and decision making abilities. Must demonstrate superior communication / speaking / enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.