Case Manager Supervisor, Flagstone Family Center

Who We Are : CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in : Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach almost 80000 individuals and families including almost 13000 serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive structured therapeutic safe and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and / or supported housing.

CAMBAs Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances : one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes each fully self-contained.

Position : Case Manager Supervisor

Reports To : Director of Social Services

Location : 199 Amboy Street Brooklyn NY 11212

What The Case Manager Supervisor Does :

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions / Standard Protocol & Procedures.
• Comply with any and all Federal State City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Communicate effectively with clients direct reporting staff peers supervisors and funders.
• Plan and organize program activities to maximize program contracts goals and performance targets.
• Motivate coach and counsel direct reporting staff to excel.
• Improve teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies procedures and protocols.
• Develop program content.
• Work with direct reporting staff to improve work performance through client feedback training weekly documentation of one-on-one supervision of staff.
• Overcome resistance to change from clients direct reporting staff and supervisors / funders.
• Administer constructive discipline to direct reporting staff as needed.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Monitor clients progress toward their goals and document via progress notes.
• Review all documentation related to clients progress for accuracy completeness and clarity.
• Have direct client service / program responsibilities in addition to the above (i.e. maintain caseload).
• Review correct and sign service plans and / or recertification bi-weekly.
• Conduct chart auditing of client files.
• Report all Priority 1 incidents upon occurrence and immediately complete and submit incident reports.
• Review for accuracy and submit Case Management statistical spreadsheets monthly.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly / monthly / quarterly / semester / annual reports to CAMBA management and / or to funders.
• May review and sign timesheets.
• May prepare performance appraisals for direct reporting staff.
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May conduct initial intake or assessment of clients and / or clients families and periodic reassessments.
• May plan coordinate and facilitate social / peer support events including group facilitation for clients.
• Task may be modified expanded and / or assigned over time

Minimum Education / Experience Required :

Bachelors degree (e.g. B.A. B.S.W.) or

Four years of relevant experience or

Associates and two years equivalent experience.

Preferred Qualifications :

Bi-lingual English & Spanish

Other Requirements :

Compensation : $69000-$71000 annually

When salary ranges are listed the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and includes but is not limited to experience education budget and / or program size internal equity skills and other factors that may be required for the position and organization.

Status : Full-time (35 hours per week)

Benefits : CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 69000 - 71000