Showroom Manager

Job Description

SUMMARY

Join our team as Showroom Manager and lead our talented consultant team!

Nestled quietly above the bustle of Tribeca in lower Manhattan, our New York City showroom operates by appointment only, creating a warm and intimate space where customers can explore our full collection and connect deeply with our brand’s unique perspective. Our showroom faces our in-house studio, where a small, highly skilled team of artisans handcrafts our jewelry.

Each appointment is hosted as a private session, offering personalized guidance and genuine connection. We take great pride in going beyond sales to celebrate the joy and beauty our jewelry brings to everyday life as each piece becomes a part of us with time and wear.

We see our showroom as one of our greatest strengths and a key element that sets us apart in the industry. Our goal is to grow our showroom operations in order to further cultivate meaningful relationships and reinforce what makes our brand truly unique.

We’re looking for a confident, driven leader who thrives on challenges, enjoys analyzing data, and excels at strategizing to drive growth. This person embodies our brand’s spirit, approaches every interaction with thoughtfulness and care, and loves building lasting connections with every customer. In this role, you will lead our showroom consultants as an independent team within the sales team, guiding their growth and performance. You’ll oversee all aspects of showroom operations—including hiring, training, and managing consultants, planning and running events, delivering excellent customer service, and ensuring sales goals are met.

The role begins with a one-month onboarding period to learn the team, review metrics, and gather insights. The goal of this period is to gain the knowledge needed to develop and present a proposal for how we can achieve our goals. If this sounds like you, please reach out to us directly with your resume at hiring@satomikawakita.com with "Showroom Manager" in the subject line. No phone calls please.

\t QUALIFICATIONS AND SKILLS :

• 3+ years of experience in fine jewelry sales or luxury retail, with a demonstrated ability to manage complex client relationships.
• Bachelor’s degree in business, communications, or related field preferred; equivalent professional experience considered.
• Extensive knowledge of luxury products and fine jewelry, with ability to advise clients at the highest level of expertise.
• Independent, proactive leader who enjoys building fresh approaches from the ground up rather than relying on pre-set structures or established routines.
• Proven track record of exceeding sales goals and driving team performance.
• Experience in mentoring, coaching, and managing sales associates in a retail or showroom environment.
• Strong organizational and project management skills, including experience coordinating events or special initiatives.
• Excellent written and verbal communication skills, with ability to model professional and concise client communication.
• Demonstrated ability to exercise strong judgment in resolving customer concerns and operational challenges.
• Proficiency with computer technology, CRM systems, Google Suite, and social media platforms; ability to champion adoption of sales tools.
• Graduate Gemologist (GG) degree or equivalent advanced jewelry credential highly preferred.
• Flexibility to work evenings and weekends as needed
• Must be authorized to work in the U.S.

PRIMARY RESPONSIBILITIES :

SECONDARY RESPONSIBILITIES :

JOB / BEHAVIORAL CHARACTERISTICS :

\tcustomers, other employees and others.

What We Offer :