Central Reservations Sales Agent

Central Reservations Agent

Division : Solitude Resort Lodging

Reports To : Central Reservations Supervisor

Location : Solitude Resort Lodging - Remote

Classification : Full-Time / Part-Time / Seasonal / Hourly

Receive incoming calls for people interested in staying at Solitude Mountain Resort. Provide friendly and efficient service, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine the best fit for the guest.

Specific Job Requirements :

• Drive revenue by actively selling a full suite of resort productsincluding lodging, lift tickets, ski / snowboard lessons, equipment rentals, and activity packagesthrough personalized guest interactions and strategic upselling.
• Communicate clearly and listen effectively to understand guest needs and deliver tailored solutions.
• Demonstrate a professional, people-oriented approach in all guest and team interactions.
• Apply strong problem-solving skills and take initiative to resolve issues independently.
• Maintain focus on guest satisfaction, remaining calm and courteous in high-pressure situations.
• Exhibit attention to detail and follow through on tasks to ensure a seamless guest experience.
• Multitask efficiently while staying organized in a fast-paced environment.
• Utilize basic computer skills and perform accurate data entry.
• Leverage prior call center or sales experience to enhance guest engagement (preferred but not required).
• Commit to delivering the highest level of customer service at all times.
• Flexibility to work varied shifts, including weekends and holidays.

Job Duties and Responsibilities :

Equal Opportunity Employment

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities.

Perks of Working Here :

Benefits :

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