Product Experience Specialist

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Product Experience Specialist - Carmel, Indiana or Parsippany, New Jersey

The entry-level Product Experience Specialist will support the customer experience-based testing and validation of Allegion's new and updated products. This role will work with Product Development, Technical Services, and Field Specialist teams to help define and improve customer-facing touch points. The Specialist will assist with product launches, help gather customer feedback, and document improvement opportunities. This position is designed for candidates starting their careers, offering training and mentorship to develop skills in product experience and engineering.

At Allegion, we are driven by a bold vision : redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model-combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company's discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What you Will Do :

Assist in communicating customer interface and experience-based concerns to project teams.

Support the creation and delivery of product training materials under guidance.

Help identify and verify customer experience issues with new or updated products.

Review historical customer feedback with supervision to help baseline product attributes.

Assist in defining product experience requirements with engineering and product management teams.

Participate in early prototype product testing and scenario-based validations with support.

Promote design guidelines and UI / UX best practices as learned.

Help drive common features across Allegion products to improve user experience.

Support customer experience validations with actual product installations and use cases, under supervision.

Train with and assist Field Specialist associates to extend Product Experience support.

Help expand alpha / beta test sites as directed.

Work collaboratively with local, US-based, and international teams, primarily remotely.

Learn to manage multiple projects and priorities with guidance.

What You Need to Succeed :

Bachelor's degree in Engineering (EE, EET, CE, CET, ME, MET) or related field; recent graduates encouraged to apply.

Internship or coursework related to electronic locking, security, or customer experience preferred but not required.

Familiarity with Bluetooth and Wi-Fi product connectivity and use (can be through school projects or internships).

Interest in Access Control and Electronic Security Industry.

Basic computer literacy and comfort with Microsoft Office Applications.

Willingness to learn about Electro-mechanical Locking Devices, Gateway / Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components.

Good communication and presentation skills; willingness to develop these skills further.

Mechanical aptitude and willingness to learn to use small hand tools.

Ability to clearly communicate solutions in customer-friendly language.

Empathy for customer experiences while installing and using Allegion products.

Ability to accurately capture and communicate customer concerns for action by the project team, with support.

Willingness to travel up to 25%.

Positive, can-do attitude and commitment to Allegion's customer-centric culture.

Why Work for Us?

Allegion is a Great Place to Grow your Career if : ?

You're seeking a rewarding opportunity that allows you to truly help others.? With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".

You're looking for a company that will invest in your professional development.? As we grow, we want you to grow with us.?

You want a culture that promotes work-life balance.? Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!?

You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us :

Health, dental and vision insurance coverage, helping you "be safe, be healthy".?

A commitment to your future with a 401K plan, offering a 6% company match and no vesting period?

Tuition Reimbursement??

Unlimited PTO

Employee Discounts through Perks at Work ?

Community involvement and opportunities to give back so you can "serve others, not yourself"

Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching?

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? ?Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Parsippany NJ 6 Century Drive

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .

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