IT Technician 1

Launch Your IT Career in Cincinnati, OH - Now Hiring : IT Tier 1 Technician

Pay : $22.00-$25.00 / hr | Full-Time | In-Office Only | 90-Day Contract-to-Hire Opportunity

• Must be available to work a rotating schedule.

Shift example : It will rotate for each role.

For one month you will work 4 x 12 hour shifts from 5 AM to 5 PM, then have 4 days off of work.

The next month you will work 4 x 12 hour shifts from 5 PM to 5 AM (night), then have 4 days off of work.

The third month you will work this shift again : 4 x 12 hour shifts from 5 AM to 5 PM, then have 4 days off of work.

The fourth month you will work this shift again : 4 x 12 hour shifts from 5 PM to 5 AM (night), then have 4 days off of work.

The fifth month you will work 5 x 8 hours shift from 8 AM to 5 PM, MON through FRI.

Then the rotation will start all over again.

Make a Real Impact from Day One

PDS Tech Commercial is hiring enthusiastic IT Tier 1 Technicians to support a critical infrastructure team in Marion, OH. This is your chance to contribute to a high-performing, round-the-clock operation that keeps essential manufacturing systems running smoothly. If you're motivated, tech-savvy, and ready to grow, this role could launch your career to the next level.

What You'll Do

As part of a 24 / 7 IT support rotation, you'll help ensure uninterrupted operations at our mills by :

Providing front-line support via calls, emails, chats, and ticketing systems

Troubleshooting and resolving basic hardware and software issues

Managing account functions such as password resets and access requests

Clearly communicating technical solutions to both technical and non-technical users

Escalating complex issues to Tier 2 support when needed

Following standard procedures and documentation for all technical support

Assisting with IT projects and participating in an on-call rotation as needed

Upholding strict safety standards and workplace protocols

Qualifications - What We're Looking For

Required :

High school diploma or GED

Ability and drive to learn new skills within the first 90 days

Strong communication and customer service skills

Basic understanding of networks, WAN / LAN concepts, and IT support functions

Familiarity with Microsoft Office applications

Ability to work varied shifts in a 24 / 7 environment

Reliable, self-motivated, and detail-oriented

Able to lift up to 25 lbs and work fully on-site

Preferred :

Associate degree in IT or related field

1-2 years of experience in help desk or technical support

Certifications : AZ-900 or AZ-104

Experience with ITSM tools and support ticketing systems

Why Join Us

At PDS Tech Commercial, you'll be joining a team that values growth, safety, and collaboration. This opportunity includes :

A supportive environment where new skills are encouraged and recognized

A 90-day contract-to-hire path for top performers

Competitive hourly pay ($22.00-$25.00 / hr)

Rotating shifts that promote work-life balance over time

A chance to play a vital role in keeping essential systems running in one of the country's top industrial sectors

Take the First Step Toward a Long-Term IT Career

If you're ready to bring your energy and skills to a team that values dedication, growth, and technical excellence - apply today. Let's build something great together.

Pay Details : $22.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.