Implementation Specialist, SMB

Job Description

Job Description

At Clerri , we're a team of builders, believers, and bold thinkers driven by one mission : to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer . Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market.

As an SMB Implementation Specialist , you will be responsible for implementing successful membership plans for our new SMB customers. A successful implementation is critical to establishing the long-term success of an account. The ideal candidate will be able to consult with practices in a meaningful way while being tenacious enough to ensure they execute on a plan to implement best practices. This position requires extensive collaboration with cross-functional teams including sales, account management, and product to ensure a seamless Implementation experience.

This position will report directly to the Director of Services

This position offers a base salary of $74,000, a variable compensation package of $21,000, and company equity.

The Day-to-Day

You will be responsible for implementing successful membership plan ensure the initial success of our SMB customer. Here's how you'll make an impact :

• Collaborate with account executives to ensure a successful customer hand off.
• Understand customer objectives and pain points to better consult with practices and ultimately increase product adoption & customer value.
• Consult with customers on pricing and membership plan creation to meet their expectations & Clerri's internal best practices.
• Partner with customers & IT teams to successfully integrate into their PMS
• Continue driving the value of Clerri by proactively engaging in conversations with key stakeholders & users to understand their challenges and how our product and services can solve them.
• Own your activity to ensure you are meeting or exceeding your membership plan activation, customer product utilization, and Implementation KPI goals.
• Be resourceful in finding solutions to unique requests or questions.
• Conduct technical training for users to ensure ease of use of our platform.
• Monitor underperforming accounts and provide guidance to overcome roadblocks to get them back on the road to success.
• Advocate for the customer company-wide to ensure their needs are top of mind when developing new releases to the Clerri platform.

To Be Successful

Do these things sound like you? Yes? Great, you're already on the path to success at Clerri.

To Thrive

We're a forward-thinking, passionate, and values-driven team that leads with empathy - and if the following things sound like you, you won't just settle in. You'll thrive with us.

Our Advantage

If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered.

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients.

Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision, including intensive computer usage.