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Regional Director of Operations- North Florida
Regional Director of Operations- North FloridaThrive Pet Healthcare • Largo, Maryland, USA
Regional Director of Operations- North Florida

Regional Director of Operations- North Florida

Thrive Pet Healthcare • Largo, Maryland, USA
17 days ago
Job type
  • Full-time
Job description

Description

Position at Thrive Pet Healthcare

  • Ideal candidate will live in or be willing to relocate to Tampa FL

The Director of Regional Operations- North Florida will support one or more geographic markets (ecosystem) ofThrive Pet Healthcarehospitals and will strive to identify synergies and foster alignment / collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include allThrive Pet Healthcaremarket segments including affordable care and general practice (GP) multispecialty / specialty and boutique specialty.

Reporting to theVP of Operations the Director of Regional Operations- North Florida also will work with the groups integration manager(s) to on-board new practices help develop short- and long-term objectives for new onboardingpractices andhelp make the transition as smooth as possible. The role of Director or Regional Operations- North Florida requires frequent and consistent visits to hospital sites - managing hospital leadership teams individuals and clinical performance within the four walls of the hospitals within the ecosystem(s).

The job responsibilities of the Director or Regional Operations- North Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below :

People Team and Hospital Culture :

  • Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
  • Mentor coach and establish expectations with the ecosystems hospital leadership teams (including recommendations for staff training and development).
  • Collaborate with People Operations to align strategy in recruiting retention learning and change management (and all human resource-related aspects).
  • Execute team-focused hospital visits that allow staff members to share feedback and concerns.
  • Active participation and collaboration in allThrive Pet Healthcaresupport office-driven initiatives.
  • Experience Management (Client Experience Marketing & Client Relations) :

    The Client and Patient Experience

  • Engage with hospital teams to gain a strong knowledge of the local market.
  • Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
  • Support the promotion of theThrive Pet Healthcaremembership plan(s) within the ecosystem.
  • The Hospital Experience

  • Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
  • Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff clients and patients within the ecosystem.
  • Fiscal Management :

  • Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
  • Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and / or strategize upon improvement plans.
  • SupportThrive Pet Healthcareto drive financial health and sustainability.
  • Operational Excellence :

  • Develop support and maintain the ecosystem and hospital strategic planning efforts.
  • Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality efficiency and effectiveness of the administrative technical and medical staff.
  • Develop proficiency in hospitals electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization.
  • Ensure hospitals compliance with all (support office local and federal) policies procedures and regulations.
  • Desired Competencies :

  • Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital.
  • Approachable and available to hospital leadership teams and regional support teams.
  • Ability to hold team members accountable to commitments tasks and responsibilities.
  • Create a clear meeting cadence with hospital teams and able to navigate complex situations.
  • Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem.
  • Must maintain a growth mindset and translate vision and strategic thinking into measurable action.
  • Proactive not reactive and able to assess trends with a solution-oriented mindset.
  • Well-developed interpersonal skills skilled and open communicator.
  • Passion for pets and their health and well-being.
  • Frequent travel required to be in hospitals on a determined (with VP) cadence.
  • Able to manage individual relationships within hospital teams and relationships of individuals and hospitals across the ecosystem(s).
  • Primary face / representative ofThrive Pet Healthcareand a key influencer of the hospital in the spirit theThrive Pet Healthcares mission vision and values.
  • Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget.
  • Education and Experience :

  • DVM or bachelors degree in business operations management (or equivalent)
  • 3 years of experience in multi-unit veterinary operations management with multi-specialty and emergency care is preferred.
  • Veterinary GP and Emergency and Multi- Specialty background is a preferred
  • Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required)
  • Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors including your skills qualifications experience and location.

    At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.

    Required Experience :

    Director

    Key Skills

    Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

    Employment Type : Full-Time

    Department / Functional Area : Operations

    Experience : years

    Vacancy : 1

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    Regional Director Of Operation • Largo, Maryland, USA

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