Patient Resource Representative

Patient Resource Representative

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

The Patient Resource Representative is responsible for providing a warm, friendly, and professional greeting to callers. This position ensures excellent, personalized customer service to each caller, addresses caller inquiries, and directs them to the appropriate department or personnel.

The value you'll bring to the team :

• Answers a high volume of inbound calls, averaging 80-130 calls per day.
• Responds to calls politely, professionally, and efficiently.
• Maintains a calm demeanor while handling stressful interactions, and troubleshoots problems and concerns.
• Accesses a variety of resources for accurate, complete, and appropriate management of calls.
• Assists callers and patients with needs such as selecting providers, scheduling appointments, and preparing patients for their first appointment

The expertise and experience you'll need to succeed :

The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.