Client Partnership Director

Client Partnership Director

The Client Partnership Director is a trusted advisor and primary liaison to existing and / or prospective Nordic clients. At accounts where this role is the sole account owner, the Client Partnership Director is responsible for leading sales across Nordic's collective service offerings, including staffing, managed services, and strategic solutions. This role includes building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, and proactively prospecting to expand Nordic's footprint within accounts, all in the spirit of Nordic's Maxims.

The Client Partnership Director is responsible for the following :

• Working independently to manage and grow a book of business, including developing and executing sales strategies, proposing different approaches, negotiating price, and carefully managing client concerns or escalations
• Understanding the business line strategy / goals and implementing strategies to achieve them
• Creating and maintaining exceptional relationships with key client stakeholders and internal partners and serve as primary client contact for client needs
• Contributing to the development and execution of marketing and sales campaigns
• Preparing for and leading client meetings and presentations, both in-person and virtual
• Leading and / or participating in the creation of proposals in response to client RFP and requests
• Tailoring offerings leveraging healthcare industry insights, client strategic and tactical goals, and Nordic's services and solution offerings
• Identifying client needs and responding attentively to inbound client requests, providing excellent customer service through creative problem solving in addition to timely and professional communication
• For staffing placements :
• Collaborating with delivery team members to align consultants to the right opportunity, ensuring client requirements are met
• Positioning resumes and sharing tailored insights with client based on the consultant and opportunity
• Preparing consultants for interviews
• Monitoring customer satisfaction and consultant performance
• Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
• Developing and complying with internal processes to maintain relevant customer details such as : opportunities, client contacts, and communications
• Assisting with and attending Nordic special events and conferences at Corporate office or other locations
• Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
• Remaining flexible to ever changing client requests and prioritizing accordingly
• Communicating in a timely manner to resolve customer requests and needs

Skills and Experience :

Additional Details :

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.