Field Operations Leader
Amazon is seeking an experienced senior leader to build and scale our Field Operations organization responsible for the installation, integration, and commissioning of mission-critical Automated Robotics (AR) projects. This role will oversee multiple Field Operations Leaders and drive the implementation of Amazon's proven operational model across our technical field teams. The successful candidate will lead the strategic scaling of the organization from one project in 2026 to more than ten in 2028. This role requires travel. Note : Candidate can sit out of any office in US. Also this role requires more than 50% travel.
Key job responsibilities :
- Lead and develop multiple Field Operations Leaders who manage AR field execution teams.
- Lead the relentless execution of installations and commissioning of projects with no injuries and defects.
- Drive the organizational design and scaling strategy from one to ten projects in three years.
- Establish and refine the "site leader, area manager, technician" operational structure across all field teams.
- Oversee the implementation and optimization of the two-weeks-on / two-weeks-off staffing model to achieve industry-leading retention rates in high-travel roles.
- Define and measure success metrics for safety, timeline, cost, and quality in partnership with Central and Quality teams.
- Build strategic workforce planning capabilities to ensure appropriate bench strength and talent development for rapid scaling.
- Develop standardized processes, training programs, and operational playbooks that can be deployed consistently across all field teams.
- Partner with senior leadership across Engineering, Operations, Supply Chain, and Finance to align on strategic priorities and resource allocation.
- Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
- Build relationship and earn trust with operational counterparts.